Ko de Ruyter
According to our database1, Ko de Ruyter authored at least 9 papers between 1993 and 2016.
Legend:Book In proceedings Article PhD thesis Other
Untangling a Web of Lies: Exploring Automated Detection of Deception in Computer-Mediated Communication.
J. of Management Information Systems, 2016
A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers.
Int. J. Electronic Commerce, 2015
Take Their Word for It: The Symbolic Role of Linguistic Style Matches in User Communities.
MIS Quarterly, 2014
Psychological safety and social support in groupware adoption: A multi-level assessment in education.
Computers & Education, 2008
B2C Advice on Complex Service Products via Video Calls: Explanations from Social Presence and Adaptive Structuration Theory.
Proceedings of the Learning from the past & charting the future of the discipline. 14th Americas Conference on Information Systems, 2008
Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM.
Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams.
Management Science, 2005
Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams.
Decision Sciences, 2004
Customer information systems: Approaching a new field in information systems from a new perspective.
Information & Management, 1993