Lena Eckstein

According to our database, Lena Eckstein authored at least 3 papers between 2016 and 2022.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2022

Picking Pearl from Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services.

Amar Prakash Azad, Supriyo Ghosh, Ajay Gupta, Harshit Kumar, Prateeti Mohapatra, Lena Eckstein, Leonard Posner, Robert Kern

Proceedings of the Thirty-Sixth AAAI Conference on Artificial Intelligence, 2022

2020

Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems.

Lena Eckstein, Niklas Kühl, Gerhard Satzger

Proceedings of the Smart Service Management - Design Guidelines and Best Practices, 2020

2016

Towards Extracting Customer Needs from Incident Tickets in IT Services.

Lena Eckstein, Niklas Kühl, Gerhard Satzger

Proceedings of the 18th IEEE Conference on Business Informatics, 2016