Priyanga Gunarathne
Orcid: 0000-0001-7003-7536
According to our database1,
Priyanga Gunarathne
authored at least 7 papers
between 2014 and 2022.
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Bibliography
2022
2019
Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019
2018
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry.
MIS Q., 2018
Proceedings of the International Conference on Information Systems, 2018
2017
Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter.
J. Manag. Inf. Syst., 2017
What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry.
Proceedings of the 50th Hawaii International Conference on System Sciences, 2017
2014
Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response.
Proceedings of the International Conference on Information Systems, 2014