Priyanga Gunarathne

According to our database, Priyanga Gunarathne authored at least 8 papers between 2015 and 2026.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2026

Signals that Matter: Gender, Content Framing, and Engagement in Online Communities of Practice.

Priyanga Gunarathne, Ruba Aljafari, Sezgin Ayabakan, Samer Khader, Ibrahim Kulac

Proceedings of the 59th Hawaii International Conference on System Sciences, 2026

2022

Racial Bias in Customer Service: Evidence from Twitter.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

Inf. Syst. Res., 2022

2019

Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

2018

When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

MIS Q., 2018

Racial Bias in Social Media Customer Service: Evidence from Twitter.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

Proceedings of the International Conference on Information Systems, 2018

2017

Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

J. Manag. Inf. Syst., 2017

What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry.

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann

Proceedings of the 50th Hawaii International Conference on System Sciences, 2017

2015

Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response.

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann

Proceedings of the 48th Hawaii International Conference on System Sciences, 2015