Huaxia Rui

According to our database, Huaxia Rui authored at least 45 papers between 2006 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2024

She? The Role of Perceived Agent Gender in Social Media Customer Service.

Junyuan Ke, Yang Gao, Shujing Sun, Huaxia Rui

Proceedings of the 57th Hawaii International Conference on System Sciences, 2024

2023

AI and Jobs: Has the Inflection Point Arrived? Evidence from an Online Labor Platform.

Dandan Qiao, Huaxia Rui, Qian Xiong

CoRR, 2023

Conversation Analytics: Can Machines Read between the Lines in Real-Time Strategic Conversations?

Yanzhen Chen, Huaxia Rui, Andrew B. Whinston

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

2022

The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter.

Yang Gao, Huaxia Rui, Shujing Sun

MIS Q., 2022

Racial Bias in Customer Service: Evidence from Twitter.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

Inf. Syst. Res., 2022

Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry.

Yang Gao, Wenjing Duan, Huaxia Rui

Inf. Syst. Res., 2022

2021

Tweet to the Top? Social Media Personal Branding and Career Outcomes.

Yanzhen Chen, Huaxia Rui, Andrew B. Whinston

MIS Q., 2021

Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness.

Shujing Sun, Yang Gao, Huaxia Rui

J. Manag. Inf. Syst., 2021

Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service.

Shujing Sun, Yang Gao, Huaxia Rui

Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

The Value of Humanization in Customer Service.

Yang Gao, Huaxia Rui, Shujing Sun

Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

2020

Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State.

Shujing Sun, Susan Feng Lu, Huaxia Rui

Inf. Syst. Res., 2020

Business Practice of Social Media - Platform and Customer Service Adoption.

Shujing Sun, Yang Gao, Huaxia Rui

Proceedings of the 41st International Conference on Information Systems, 2020

2019

Is Best Answer Really the Best Answer? The Politeness Bias.

Shun-Yang Lee, Huaxia Rui, Andrew B. Whinston

MIS Q., 2019

Optimal Auction Design for Wi-Fi Procurement.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

Inf. Syst. Res., 2019

Organic Advertising? The Effect of Featured Review on Consumer Rating.

Tong Wu, Abraham Seidmann, Huaxia Rui

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

Does Telemedicine Reduce ED Congestion? Evidence from New York State.

Shujing Sun, Susan Feng Lu, Huaxia Rui

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service.

Shu He, Shun-Yang Lee, Huaxia Rui

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

Racial Discrimination in Social Media Customer Service: Evidence from a Popular Microblogging Platform.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

2018

When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

MIS Q., 2018

Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes.

Susan Feng Lu, Huaxia Rui, Abraham Seidmann

Manag. Sci., 2018

Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida.

Susan Feng Lu, Huaxia Rui

Manag. Sci., 2018

Social Media Strategies in Product-Harm Crises.

Shu He, Huaxia Rui, Andrew B. Whinston

Inf. Syst. Res., 2018

Does Telemedicine Improve Operational Efficiency? Evidence from New York Emergency Departments.

Shujing Sun, Susan Feng Lu, Huaxia Rui

Proceedings of the International Conference on Information Systems, 2018

Racial Bias in Social Media Customer Service: Evidence from Twitter.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

Proceedings of the International Conference on Information Systems, 2018

2017

Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter.

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann

J. Manag. Inf. Syst., 2017

Link Formation on Twitter: The Role of Achieved Status and Value Homophily.

Shujing Sun, Huaxia Rui

Proceedings of the 50th Hawaii International Conference on System Sciences, 2017

What Drives Successful Complaint Resolutions on Social Media?: Evidence from the Airline Industry.

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann

Proceedings of the 50th Hawaii International Conference on System Sciences, 2017

2016

Does Reputation Management on Social Media Boost Career? Evidence from the Market for Executives.

Yanzhen Chen, Huaxia Rui, Andrew B. Whinston

Proceedings of the International Conference on Information Systems, 2016

2015

Does Self-promotion on Social Media Boost Career? Evidence from the Market for Executives.

Yanzhen Chen, Huaxia Rui, Andrew B. Whinston

Proceedings of the E-Life: Web-Enabled Convergence of Commerce, Work, and Social Life, 2015

Content Quality Assessment through Context-Free Linguistic Features: Application to Community-Based Question Answering Platforms.

Shun-Yang Lee, Huaxia Rui, Andrew B. Whinston

Proceedings of the International Conference on Information Systems, 2015

When Cellular Capacity Meets WiFi Hotspots: A Smart Auction System for Mobile Data Offloading.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

Proceedings of the 48th Hawaii International Conference on System Sciences, 2015

2014

Content Sharing in a Social Broadcasting Environment: Evidence from Twitter.

Zhan Shi, Huaxia Rui, Andrew B. Whinston

MIS Q., 2014

The Impact of Social Network Structures on Prediction Market Accuracy in the Presence of Insider Information.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

J. Manag. Inf. Syst., 2014

Effects of Social Networks on Prediction Markets: Examination in a Controlled Experiment.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

J. Manag. Inf. Syst., 2014

Customer Service on Social Media: The Effect of Customer Popularity and Sentiment on Airline Response.

Priyanga Gunarathne, Huaxia Rui, Avi Seidmann

Proceedings of the International Conference on Information Systems, 2014

2013

Whose and what chatter matters? The effect of tweets on movie sales.

Huaxia Rui, Yizao Liu, Andrew B. Whinston

Decis. Support Syst., 2013

Social network-embedded prediction markets: The effects of information acquisition and communication on predictions.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

Decis. Support Syst., 2013

Hotspot Economics: Procurement of Third-Party WiFi Capacity for Mobile Data Offloading.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

Proceedings of the International Conference on Information Systems, 2013

Information Exchange in Prediction Markets: Do Social Networks Promote Forecast Efficiency?

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

Proceedings of the 46th Hawaii International Conference on System Sciences, 2013

2012

Information or attention? An empirical study of user contribution on Twitter.

Huaxia Rui, Andrew B. Whinston

Inf. Syst. E Bus. Manag., 2012

Information Exchange in Prediction Markets: How Social Networks Promote Forecast Efficiency.

Liangfei Qiu, Andrew B. Whinston, Huaxia Rui

Proceedings of the International Conference on Information Systems, 2012

2011

Designing a social-broadcasting-based business intelligence system.

Huaxia Rui, Andrew B. Whinston

ACM Trans. Manag. Inf. Syst., 2011

A Twitter-Based Prediction Market: Social Network Approach.

Liangfei Qiu, Huaxia Rui, Andrew B. Whinston

Proceedings of the International Conference on Information Systems, 2011

2010

Chatter Matters: How Twitter Can Open the Black Box of Online Word-of-Mouth.

Huaxia Rui, Yizao Liu, Andrew B. Whinston

Proceedings of the International Conference on Information Systems, 2010

2006

No-reference Perceptual Quality Assessment for Streaming Video Based on Simple End-to-end Network Measures.

Shengke Qiu, Huaxia Rui, Le Zhang

Proceedings of the 2006 International Conference on Networking and Services (ICNS 2006), 2006