Qun Liu

According to our database, Qun Liu authored at least 7 papers between 2023 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

REIC: RAG-Enhanced Intent Classification at Scale.

Ziji Zhang, Michael Yang, Zhiyu Chen, Yingying Zhuang, Shu-Ting Pi, Qun Liu, Rajashekar Maragoud, Vy Nguyen, Anurag Beniwal

Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, 2025

LLM-Based Dialogue Labeling for Multiturn Adaptive RAG.

Zhiyu Chen, Biancen Xie, Sidarth Srinivasan, Manikandarajan Ramanathan, Rajashekar Maragoud, Qun Liu

Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, 2025

2024

Uncovering Customer Issues through Topological Natural Language Analysis.

Shu-Ting Pi, Sidarth Srinivasan, Yuying Zhu, Michael Yang, Qun Liu

CoRR, 2024

Teacher-Student Learning on Complexity in Intelligent Routing.

Shu-Ting Pi, Michael Yang, Yuying Zhu, Qun Liu

CoRR, 2024

Contact Complexity in Customer Service.

Shu-Ting Pi, Michael Yang, Qun Liu

CoRR, 2024

Don't Shoot The Breeze: Topic Continuity Model Using Nonlinear Naive Bayes With Attention.

Shu-Ting Pi, Pradeep Bagavan, Yejia Li, Disha Disha, Qun Liu

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: EMNLP 2024, 2024

2023

Universal Model in Online Customer Service.

Shu-Ting Pi, Cheng-Ping Hsieh, Qun Liu, Yuying Zhu

Proceedings of the Companion Proceedings of the ACM Web Conference 2023, 2023