Rick F. M. Bergmans

According to our database¹, Rick F. M. Bergmans authored at least 2 papers between 2019 and 2021.

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2021

Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts.

[BibT_eX]

[DOI]

Proceedings of the Business Process Management Cases Vol. 2, Digital Transformation, 2021

2019

Customer journey analysis at a financial services provider using self service and data hub concepts.

[BibT_eX]

[DOI]

Proceedings of the Industry Forum at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019), 2019