Rachied El Hasnaoui
According to our database1,
Rachied El Hasnaoui
authored at least 2 papers
between 2019 and 2021.
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Bibliography
2021
Analysis of the Customer Journey at the Pension Provider APG Using Self-Service and Data Hub Concepts.
Proceedings of the Business Process Management Cases Vol. 2, Digital Transformation, 2021
2019
Customer journey analysis at a financial services provider using self service and data hub concepts.
Proceedings of the Industry Forum at BPM 2019 co-located with 17th International Conference on Business Process Management (BPM 2019), 2019