Roland T. Rust

According to our database, Roland T. Rust authored at least 10 papers between 1999 and 2016.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2016

How Information Technology Strategy and Investments Influence Firm Performance: Conjecture and Empirical Evidence.

Sunil Mithas, Roland T. Rust

MIS Q., 2016

Don't Do It Right, Do It Fast? Speed and Quality of Innovation as an Emergent Process.

Ming-Hui Huang, William Rand, Roland T. Rust

Proceedings of the International Conference on Information Systems, 2016

2014

The Service Revolution and the Transformation of Marketing Science.

Roland T. Rust, Ming-Hui Huang

Mark. Sci., 2014

2009

My Mobile Music: An Adaptive Personalization System for Digital Audio Players.

Tuck Siong Chung, Roland T. Rust, Michel Wedel

Mark. Sci., 2009

Up close and personalized: a marketing view of recommendation systems.

Michel Wedel, Roland T. Rust, Tuck Siong Chung

Proceedings of the 2009 ACM Conference on Recommender Systems, 2009

2006

What academic research tells us about service.

Roland T. Rust, Carol Miu

Commun. ACM, 2006

2005

E-Service: The Revenue Expansion Path to E-Commerce Profitability.

Roland T. Rust, P. K. Kannan, Anupama D. Ramachandran

Adv. Comput., 2005

2003

E-service: a new paradigm for business in the electronic environment.

Roland T. Rust, P. K. Kannan

Commun. ACM, 2003

2001

E-Service and the Consumer.

Roland T. Rust, Katherine N. Lemon

Int. J. Electron. Commer., 2001

1999

Return on Quality at Chase Manhattan Bank.

Roland T. Rust, Timothy L. Keiningham, Stephen Clemens, Anthony Zahorik

Interfaces, 1999