Thiago Barroero

According to our database, Thiago Barroero authored at least 6 papers between 2008 and 2013.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2013

Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress.

Gianmario Motta, Thiago Barroero, Daniele Sacco, Linlin You

Proceedings of the Fifth International Conference on Service Science and Innovation, 2013

2012

General Enterprise Framework (GEF).

Gianmario Motta, Daniele Sacco, Thiago Barroero

Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, 2012

2011

Sustainable Service Level Agreements.

Thiago Barroero, Gianmario Motta, Marco Durante

Proceedings of the IEEE International Conference on Services Computing, 2011

2010

Business Capabilities Centric Enterprise Architecture.

Thiago Barroero, Gianmario Motta, Giovanni Pignatelli

Proceedings of the Enterprise Architecture, Integration and Interoperability, 2010

Aligning IT Service Levels and Business Performance: A Case Study.

Thiago Barroero, Gianmario Motta, Giovanni Pignatelli, Mario A. Bochicchio, Antonella Longo, Alessandra Raffone

Proceedings of the 2010 IEEE International Conference on Services Computing, 2010

2008

Service level and Value to Customer as key business drivers: a case studying a leader truck industry.

Maximiliano Cascini, Manuela Maini, Thiago Barroero

Proceedings of the E-Government, ICT Professionalism and Competences Service Science, 2008