Tsz-Wai Lui

According to our database, Tsz-Wai Lui authored at least 6 papers between 2007 and 2021.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2021

Augmented reality and virtual reality: Changing realities in a dynamic world.

Tsz-Wai Lui

J. Inf. Technol. Tour., 2021

2020

"What can I(S) do for you?": How technology enables service providers to elicit customers' preferences and deliver personalized service.

Dario Bonaretti, Marcin Bartosiak, Tsz-Wai Lui, Gabriele Piccoli, Daniele Marchesani

Inf. Manag., 2020

2017

The Impact of IT-Enabled Customer Experience Management on Service Perceptions and Performance.

Daniele Marchesani, Gabriele Piccoli, Tsz-Wai Lui

Proceedings of the Information and Communication Technologies in Tourism 2017, 2017

2016

The Effect of a Multichannel Customer Service System on Customer Service and Financial Performance.

Tsz-Wai Lui, Gabriele Piccoli

ACM Trans. Manag. Inf. Syst., 2016

2014

The competitive impact of information technology: can commodity IT contribute to competitive performance?

Gabriele Piccoli, Tsz-Wai Lui

Eur. J. Inf. Syst., 2014

2007

Marketing strategies in virtual worlds.

Tsz-Wai Lui, Gabriele Piccoli, Blake Ives

Data Base, 2007