Weicheng Mao

According to our database, Weicheng Mao authored at least 3 papers between 2019 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2023

Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion.

Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu, Yanhong Chen

Electron. Commer. Res. Appl., May, 2023

2022

Does Customers' Emotion toward Voice-based Service AI Cause Negative Reactions? Empirical Evidence from a Call Center.

Bin Li, Luning Liu, Weicheng Mao, Yongcumu Qu

Proceedings of the 55th Hawaii International Conference on System Sciences, 2022

2019

On intuitionistic fuzzy decision-making using soft likelihood functions.

Liguo Fei, Yuqiang Feng, Luning Liu, Weicheng Mao

Int. J. Intell. Syst., 2019