Willem Pieterson

According to our database, Willem Pieterson authored at least 30 papers between 2005 and 2022.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2022

Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management.

Willem Pieterson, Christian Østergaard Madsen, Wolfgang Ebbers

Proceedings of the Electronic Government - 21st IFIP WG 8.5 International Conference, 2022

2020

Channel choice evolution: An empirical analysis of shifting channel behavior across demographics and tasks.

Willem J. Pieterson, Wolfgang E. Ebbers

Gov. Inf. Q., 2020

Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery.

Willem Pieterson, Cindy Weng

Proceedings of the Electronic Government - 19th IFIP WG 8.5 International Conference, 2020

The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction.

Christian Ø. Madsen, Willem Pieterson, Sara Hofmann

Proceedings of Ongoing Research, 2020

2019

Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices.

Christian Østergaard Madsen, Sara Hofmann, Willem Pieterson

Proceedings of the Electronic Government - 18th IFIP WG 8.5 International Conference, 2019

2017

Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach.

Yvon van den Boer, Willem Pieterson, Rex Arendsen, Jan van Dijk

Gov. Inf. Q., 2017

New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery.

Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen

Proceedings of the Electronic Government - 16th IFIP WG 8.5 International Conference, 2017

2016

Facts and feelings: The role of rational and irrational factors in citizens' channel choices.

Wolfgang E. Ebbers, Marloes G. M. Jansen, Willem J. Pieterson, Lidwien A. L. van de Wijngaert

Gov. Inf. Q., 2016

In search of information: Investigating source and channel choices in business-to-government service interactions.

Yvon van den Boer, Rex Arendsen, Willem Pieterson

Gov. Inf. Q., 2016

2014

Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study.

Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot

Proceedings of the Electronic Government - 13th IFIP WG 8.5 International Conference, 2014

2012

On the Interaction of Source and Channel Choice in the Government-to-Business Context.

Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen

Proceedings of the Electronic Government - 11th IFIP WG 8.5 International Conference, 2012

2011

How to improve e-government use: An empirical examination of multichannel marketing instruments.

Marije Teerling, Willem Pieterson

Inf. Polity, 2011

Influencing citizen behavior: Experiences from multichannel marketing pilot projects.

Lidwien van de Wijngaert, Willem Pieterson, Marije Teerling

Int. J. Inf. Manag., 2011

Channel Choice in the G2B Context: Towards a Research Agenda.

Yvon van den Boer, Willem Pieterson, Rex Arendsen

Proceedings of the Building the e-World Ecosystem, 2011

2010

Citizens and Service Channels: Channel Choice and Channel Management Implications.

Willem Pieterson

Int. J. Electron. Gov. Res., 2010

Multichannel marketing: An experiment on guiding citizens to the electronic channels.

Marije L. Teerling, Willem Pieterson

Gov. Inf. Q., 2010

Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case.

Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson

Proceedings of the Electronic Government, 9th IFIP WG 8.5 International Conference, 2010

2009

Government Multichannel Marketing: How to Seduce Citizens to the Web Channels?

Marije Teerling, Willem Pieterson

Proceedings of the 42st Hawaii International International Conference on Systems Science (HICSS-42 2009), 2009

Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions.

Willem Pieterson, Marije Teerling

Proceedings of the Electronic Government, 8th International Conference, 2009

Multi-channel marketing: an experiment on leading citizens to online public services.

Marije Teerling, Willem Pieterson

Proceedings of the 10th Annual International Conference on Digital Government Research, 2009

Multi-channel management: putting it into practice.

Willem Pieterson, Bram Klievink, Marijn Janssen

Proceedings of the 10th Annual International Conference on Digital Government Research, 2009

2008

Electronic government: Rethinking channel management strategies.

Wolfgang E. Ebbers, Willem J. Pieterson, H. N. Noordman

Gov. Inf. Q., 2008

Channel Perceptions and Usage: Beyond Media Richness Factors.

Willem Pieterson, Marije Teerling, Wolfgang Ebbers

Proceedings of the Electronic Government, 7th International Conference, 2008

Multi-channel management workshop.

Marije Teerling, Willem Pieterson, Marijn Janssen, Bram Klievink, Koen Pauwels

Proceedings of the 9th Annual International Conference on Digital Government Research, 2008

Citizen behavior in a multi-channel environment.

Willem Pieterson, Marije Teerling

Proceedings of the 9th Annual International Conference on Digital Government Research, 2008

Multi-channel management strategy and coordination: the next hurdle in customer-orientation.

Bram Klievink, Marijn Janssen, Willem Pieterson, Erwin Fielt

Proceedings of the 9th Annual International Conference on Digital Government Research, 2008

2007

Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector.

Willem Pieterson, Wolfgang Ebbers, Jan van Dijk

Gov. Inf. Q., 2007

E-Services for Citizens: The Dutch Usage Case.

Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers

Proceedings of the Electronic Government, 6th International Conference, 2007

Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts.

Willem Pieterson, Jan van Dijk

Proceedings of the 8th Annual International Conference on Digital Government Research, 2007

2005

The Opportunities and Barriers of User Profiling in the Public Sector.

Willem Pieterson, Wolfgang Ebbers, Jan van Dijk

Proceedings of the Electronic Government: 4th International Conference, 2005