Wyean Chan

According to our database, Wyean Chan authored at least 10 papers between 2008 and 2023.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2023

SUMMIT: A multi-modal agent-based co-simulation of urban public transport with applications in contingency planning.

Nasri Bin Othman, Vasundhara Jayaraman, Wyean Chan, Zhen Xiang Kenneth Loh, Rishikeshan Rajendram, Rakhi Manohar Mepparambath, Pritee Agrawal, Muhamad Azfar Ramli, Zheng Qin

Simul. Model. Pract. Theory, July, 2023

2021

A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty.

Thuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L'Ecuyer

Eur. J. Oper. Res., 2021

2020

Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data.

Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer

Proceedings of the 9th International Conference on Operations Research and Enterprise Systems, 2020

2016

New history-based delay predictors for service systems.

Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer

Proceedings of the Winter Simulation Conference, 2016

Two-stage chance-constrained staffing with agent recourse for multi-skill call centers.

Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin

Proceedings of the Winter Simulation Conference, 2016

2015

Waiting time predictors for multi-skill call centers.

Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer

Proceedings of the 2015 Winter Simulation Conference, 2015

Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty.

Thuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin

Proceedings of the 2015 Winter Simulation Conference, 2015

2014

Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times.

Wyean Chan, Ger Koole, Pierre L'Ecuyer

Manuf. Serv. Oper. Manag., 2014

2010

Optimizing daily agent scheduling in a multiskill call center.

Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane

Eur. J. Oper. Res., 2010

2008

Speeding up call center simulation and optimization by Markov chain uniformization.

Eric Buist, Wyean Chan, Pierre L'Ecuyer

Proceedings of the 2008 Winter Simulation Conference, Global Gateway to Discovery, 2008