Ger Koole

According to our database1, Ger Koole authored at least 65 papers between 1995 and 2019.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.



In proceedings 
PhD thesis 





A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center.
Proceedings of the 2019 Winter Simulation Conference, 2019

A Comparative Study of State-of-the-Art Machine Learning Algorithms for Predictive Maintenance.
Proceedings of the IEEE Symposium Series on Computational Intelligence, 2019

Buffering locations in retail deliveries.
Proceedings of the 10th International Conference on Ambient Systems, Networks and Technologies (ANT 2019) / The 2nd International Conference on Emerging Data and Industry 4.0 (EDI40 2019) / Affiliated Workshops, April 29, 2019

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments.
Oper. Res., 2018

Optimal scheduling in call centers with a callback option.
Perform. Evaluation, 2016

Simulation-based optimization of staffing levels in an emergency department.
Simul., 2015

Revenue management under customer choice behaviour with cancellations and overbooking.
Eur. J. Oper. Res., 2015

On the estimation of the true demand in call centers with redials and reconnects.
Eur. J. Oper. Res., 2015

Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times.
Manufacturing & Service Operations Management, 2014

A comprehensive simulation modeling of an emergency department: a case study for simulation optimization of staffing levels.
Proceedings of the 2014 Winter Simulation Conference, 2014

A method for estimation of redial and reconnect probabilities in call centers.
Proceedings of the Winter Simulations Conference: Simulation Making Decisions in a Complex World, 2013

Call Center Optimization.
MG Books, ISBN: 978-9-08-201790-8, 2013

Staffing a call center with uncertain non-stationary arrival rate and flexibility.
OR Spectr., 2012

Service-Level Variability of Inbound Call Centers.
Manufacturing & Service Operations Management, 2012

First in Line Waiting Times as a Tool for Analysing Queueing Systems.
Oper. Res., 2012

Appointment scheduling using optimisation via simulation.
Proceedings of the Winter Simulation Conference, 2012

Dynamic control of a single-server system with abandonments.
Queueing Syst. Theory Appl., 2011

Queues with waiting time dependent service.
Queueing Syst. Theory Appl., 2011

TECHNICAL NOTE - A Note on Profit Maximization and Monotonicity for Inbound Call Centers.
Oper. Res., 2011

Online scheduling policies for multiclass call centers with impatient customers.
Eur. J. Oper. Res., 2010

Optimising a general repair kit problem with a service constraint.
Eur. J. Oper. Res., 2010

Dimensioning hospital wards using the Erlang loss model.
Annals OR, 2010

Dynamic Load Balancing and Job Replication in a Global-Scale Grid Environment: A Comparison.
IEEE Trans. Parallel Distrib. Syst., 2009

Revenue Management in the Parking Industry: New Business Opportunities.
ERCIM News, 2009

Resource allocation in grid computing.
J. Sched., 2008

A Simple Staffing Method for Multiskill Call Centers.
Manufacturing & Service Operations Management, 2008

Simple Methods for Shift Scheduling in Multiskill Call Centers.
Manufacturing & Service Operations Management, 2008

Introduction to the Special Issue on Call Center Management.
Manag. Sci., 2008

Modeling "Just-in-Time" Communication in Distributed Real-Time Multimedia Applications.
Proceedings of the 8th IEEE International Symposium on Cluster Computing and the Grid (CCGrid 2008), 2008

On the Optimization of Resource Utilization in Distributed Multimedia Applications.
Proceedings of the 8th IEEE International Symposium on Cluster Computing and the Grid (CCGrid 2008), 2008

A prediction method for job runtimes on shared processors: Survey, statistical analysis and new avenues.
Perform. Evaluation, 2007

Approximating multi-skill blocking systems by HyperExponential Decomposition.
Perform. Evaluation, 2006

Monotonicity in Markov Reward and Decision Chains: Theory and Applications.
Found. Trends Stoch. Syst., 2006

Workload minimization in re-entrant lines.
Eur. J. Oper. Res., 2006

Effective Prediction of Job Processing Times in a Large-Scale Grid Environment.
Proceedings of the 15th IEEE International Symposium on High Performance Distributed Computing, 2006

Statistical Properties of Task Running Times in a Global-Scale Grid Environment.
Proceedings of the Sixth IEEE International Symposium on Cluster Computing and the Grid (CCGrid 2006), 2006

The message delay in mobile ad hoc networks.
Perform. Evaluation, 2005

Special issue in honor of Arie Hordijk Editorial introduction.
Math. Methods Oper. Res., 2005

Approximate dynamic programming in multi-skill call centers.
Proceedings of the 37th Winter Simulation Conference, Orlando, FL, USA, December 4-7, 2005, 2005

Message delay in MANET.
Proceedings of the International Conference on Measurements and Modeling of Computer Systems, 2005

Dynamic load balancing experiments in a grid.
Proceedings of the 5th International Symposium on Cluster Computing and the Grid (CCGrid 2005), 2005

An Explicit Solution for the Value Function of a Priority Queue.
Queueing Syst. Theory Appl., 2004

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters.
OR Spectr., 2004

Performance Analysis and Optimization in Customer Contact Centers.
Proceedings of the 1st International Conference on Quantitative Evaluation of Systems (QEST 2004), 2004

Dynamic Load Balancing for a Grid Application.
Proceedings of the High Performance Computing, 2004

A queueing model for call blending in call centers.
IEEE Trans. Autom. Control., 2003

Telephone Call Centers: Tutorial, Review, and Research Prospects.
Manufacturing & Service Operations Management, 2003

Customer relations management: call center operations: routing heuristics for multi-skill call centers.
Proceedings of the 35th Winter Simulation Conference: Driving Innovation, 2003

On the bias vector of a two-class preemptive priority queue.
Math. Methods Oper. Res., 2002

Queueing Models of Call Centers: An Introduction.
Annals OR, 2002

On optimal call admission control in resource-sharing system.
IEEE Trans. Communications, 2001

Optimal Transmission Policies for Noisy Channels.
Oper. Res., 2001

On the value of learning for Bernoulli bandits with unknown parameters.
IEEE Trans. Autom. Control., 2000

On the value function of a priority queue with an application to a controlled polling model.
Queueing Syst. Theory Appl., 2000

On the convergence of the power series algorithm.
Perform. Evaluation, 2000

Stochastic scheduling with event-based dynamic programming.
Math. Methods Oper. Res., 2000

On the static assignment to parallel servers.
IEEE Trans. Autom. Control., 1999

Optimal control of tandem reentrant queues.
Queueing Syst. Theory Appl., 1998

Structural results for the control of queueing systems using event-based dynamic programming.
Queueing Syst. Theory Appl., 1998

Asigning a Single Server to Inhomogeneous Queues with Switching Costs.
Theor. Comput. Sci., 1997

Optimal control in light traffic Markov decision processes.
Math. Methods Oper. Res., 1997

On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net.
INFORMS J. Comput., 1997

On the Pathwise Optimal Bernoulli Routing Policy for Homogeneous Parallel Servers.
Math. Oper. Res., 1996

Scheduling a repairman in a finite source system.
Math. Methods Oper. Res., 1996

A Two-Queue Polling Model with a Threshold Service Policy.
Proceedings of the MASCOTS '95, 1995