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Yang Gao

Orcid: 0000-0001-8211-4703

Affiliations:
  • University of Illinois Urbana-Champaign, IL, USA
  • Singapore Management University, School of Computing and Information Systems, Singapore
  • University of Rochester, Simon Business School, NY, USA


According to our database1, Yang Gao authored at least 7 papers between 2020 and 2023.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

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In proceedings 
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PhD thesis 
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Links

Online presence:

On csauthors.net:

Bibliography

2023
She? The Role of Perceived Agent Gender in Social Media Customer Service.
[BibTeX]
[DOI]
Junyuan Ke
,
Yang Gao
,
Shujing Sun
,
Huaxia Rui
Proceedings of the 44th International Conference on Information Systems, 2023

2022
The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter.
[BibTeX]
[DOI]
Yang Gao
,
Huaxia Rui
,
Shujing Sun
MIS Q., 2022

Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry.
[BibTeX]
[DOI]
Yang Gao
,
Wenjing Duan
,
Huaxia Rui
Inf. Syst. Res., 2022

2021
Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness.
[BibTeX]
[DOI]
Shujing Sun
,
Yang Gao
,
Huaxia Rui
J. Manag. Inf. Syst., 2021

Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service.
[BibTeX]
[DOI]
Shujing Sun
,
Yang Gao
,
Huaxia Rui
Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

The Value of Humanization in Customer Service.
[BibTeX]
[DOI]
Yang Gao
,
Huaxia Rui
,
Shujing Sun
Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

2020
Business Practice of Social Media - Platform and Customer Service Adoption.
[BibTeX]
[DOI]
Shujing Sun
,
Yang Gao
,
Huaxia Rui
Proceedings of the 41st International Conference on Information Systems, 2020


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