Zhenghua Long

According to our database, Zhenghua Long authored at least 5 papers between 2014 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2024

Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times.

Zhenghua Long, Tolga Tezcan, Jiheng Zhang

Manuf. Serv. Oper. Manag., 2024

The Generalized <i>c</i>/<i>μ</i> Rule for Queues with Heterogeneous Server Pools.

Zhenghua Long, Hailun Zhang, Jiheng Zhang, Zhe George Zhang

Oper. Res., 2024

2020

Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalized <i>cμ</i>/<i>h</i> Rule.

Zhenghua Long, Nahum Shimkin, Hailun Zhang, Jiheng Zhang

Oper. Res., 2020

2019

Virtual allocation policies for many-server queues with abandonment.

Zhenghua Long, Jiheng Zhang

Math. Methods Oper. Res., 2019

2014

Convergence to equilibrium states for fluid models of many-server queues with abandonment.

Zhenghua Long, Jiheng Zhang

Oper. Res. Lett., 2014