Tolga Tezcan

Orcid: 0000-0002-4417-1122

According to our database1, Tolga Tezcan authored at least 26 papers between 2002 and 2021.

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Bibliography

2021
Proactive Customer Service: Operational Benefits and Economic Frictions.
Manuf. Serv. Oper. Manag., 2021

Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies.
Manag. Sci., 2021

2019
Can Yardstick Competition Reduce Waiting Times?
Manag. Sci., 2019

Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care.
Manag. Sci., 2019

When to Use Provider Triage in Emergency Departments.
Manag. Sci., 2019

2016
Approximations for Chat Service Systems Using Many-Server Diffusion Limits.
Math. Oper. Res., 2016

2015
Optimal sampling strategies in the coupon collector's problem with unknown population size.
Ann. Oper. Res., 2015

2014
The Complex Nature of Migration at a Conceptual Level: An Overlook of the Internal Migration Experience of Gebze Through Fuzzy Cognitive Mapping Method.
Proceedings of the Fuzzy Cognitive Maps for Applied Sciences and Engineering, 2014

Routing and Staffing in Customer Service Chat Systems with Impatient Customers.
Oper. Res., 2014

2013
Stability analysis of N-model systems under a static priority rule.
Queueing Syst. Theory Appl., 2013

Optimal Workflow Decisions for Investigators in Systems with Interruptions.
Manag. Sci., 2013

Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients.
Oper. Res., 2013

2012
Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times.
Queueing Syst. Theory Appl., 2012

Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems.
Manuf. Serv. Oper. Manag., 2012

Hazard Rate Scaling of the Abandonment Distribution for the <i>GI/M/n</i> + <i>GI</i> Queue in Heavy Traffic.
Oper. Res., 2012

2011
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems.
Math. Oper. Res., 2011

Stability analysis of parallel server systems under longest queue first.
Math. Methods Oper. Res., 2011

Shadow-Routing Based Control of Flexible Multiserver Pools in Overload.
Oper. Res., 2011

2010
Control of systems with flexible multi-server pools: a shadow routing approach.
Queueing Syst. Theory Appl., 2010

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
Manag. Sci., 2010

Dynamic Control of <i>N</i>-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic.
Oper. Res., 2010

Low-Cost Side Channel Remote Traffic Analysis Attack in Packet Networks.
Proceedings of IEEE International Conference on Communications, 2010

2009
Instability of FIFO in a simple queueing system with arbitrarily low loads.
Oper. Res. Lett., 2009

2008
Optimal control of parallel server systems with many servers in heavy traffic.
Queueing Syst. Theory Appl., 2008

Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime.
Math. Oper. Res., 2008

2002
General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systems.
Proceedings of the 34th Winter Simulation Conference: Exploring New Frontiers, 2002


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