Amy R. Ward

According to our database, Amy R. Ward authored at least 43 papers between 1998 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of three.

2024

Combining Machine Learning and Queueing Theory for Data-Driven Incarceration-Diversion Program Management.

Bingxuan Li, Antonio Castellanos, Pengyi Shi, Amy R. Ward

Proceedings of the Thirty-Eighth AAAI Conference on Artificial Intelligence, 2024

2022

Asymptotically optimal idling in the <i>GI</i>/<i>GI</i>/<i>N</i>+<i>GI</i> queue.

Yueyang Zhong, Amy R. Ward, Amber L. Puha

Oper. Res. Lett., 2022

Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling.

Amber L. Puha, Amy R. Ward

Math. Oper. Res., 2022

Routing for Fairness and Efficiency in a Queueing Model with Reentry and Continuous Customer Classes.

Zhiqiang Zhang, Pengyi Shi, Amy R. Ward

Proceedings of the American Control Conference, 2022

2021

Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling.

Chihoon Lee, Amy R. Ward, Heng-Qing Ye

Queueing Syst. Theory Appl., 2021

Editorial.

Amy R. Ward

Oper. Res. Lett., 2021

Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns.

Hailong Cui, Sampath Rajagopalan, Amy R. Ward

Manuf. Serv. Oper. Manag., 2021

Matching Impatient and Heterogeneous Demand and Supply.

Angelos Aveklouris, Levi DeValve, Amy R. Ward, Xiaofan Wu

CoRR, 2021

2020

Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic.

Chihoon Lee, Amy R. Ward, Heng-Qing Ye

Queueing Syst. Theory Appl., 2020

Predicting product return volume using machine learning methods.

Hailong Cui, Sampath Rajagopalan, Amy R. Ward

Eur. J. Oper. Res., 2020

Data-Driven Market-Making via Model-Free Learning.

Yueyang Zhong, YeeMan Bergstrom, Amy R. Ward

Proceedings of the Twenty-Ninth International Joint Conference on Artificial Intelligence, 2020

2019

On the Control of Fork-Join Networks.

Erhun Özkan, Amy R. Ward

Math. Oper. Res., 2019

Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems.

Dongyuan Zhan, Amy R. Ward

Oper. Res., 2019

2018

Special issue: In honour of Ward Whitt reaching 75.

Amy R. Ward, Guodong Pang

Queueing Syst. Theory Appl., 2018

The M/M/1+M queue with a utility-maximizing server.

Dongyuan Zhan, Amy R. Ward

Oper. Res. Lett., 2018

Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems.

Jeunghyun Kim, Ramandeep S. Randhawa, Amy R. Ward

Manuf. Serv. Oper. Manag., 2018

2016

Routing and Staffing When Servers Are Strategic.

Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman

Oper. Res., 2016

2015

A queueing model with independent arrivals, and its fluid and diffusion limits.

Harsha Honnappa, Rahul Jain, Amy R. Ward

Queueing Syst. Theory Appl., 2015

2014

Optimal pricing and capacity sizing for the GI/GI/1 queue.

Chihoon Lee, Amy R. Ward

Oper. Res. Lett., 2014

Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.

Dongyuan Zhan, Amy R. Ward

Manuf. Serv. Oper. Manag., 2014

On Transitory Queueing.

Harsha Honnappa, Rahul Jain, Amy R. Ward

CoRR, 2014

Mean field limits by population acceleration.

Harsha Honnappa, Rahul Jain, Amy R. Ward

Proceedings of the 53rd IEEE Conference on Decision and Control, 2014

2013

Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes.

Jeunghyun Kim, Amy R. Ward

Queueing Syst. Theory Appl., 2013

Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy.

Samim Ghamami, Amy R. Ward

Math. Oper. Res., 2013

On the Generalized Drift Skorokhod Problem in One Dimension.

Josh Reed, Amy R. Ward, Dongyuan Zhan

J. Appl. Probab., 2013

Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers.

Amy R. Ward, Mor Armony

Oper. Res., 2013

2012

Δ(i)/GI/1: A New Queueing Model For Transitory Queueing Systems

Harsha Honnappa, Rahul Jain, Amy R. Ward

CoRR, 2012

A new transitory queueing model and its process limits.

Harsha Honnappa, Rahul Jain, Amy R. Ward

Proceedings of the 6th International ICST Conference on Performance Evaluation Methodologies and Tools, 2012

The A(i)/GI/l Queue: A new model of transitory queueing.

Harsha Honnappa, Rahul Jain, Amy R. Ward

Proceedings of the 50th Annual Allerton Conference on Communication, 2012

2010

Admission control for a multi-server queue with abandonment.

Yasar Levent Koçaga, Amy R. Ward

Queueing Syst. Theory Appl., 2010

Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems.

Mor Armony, Amy R. Ward

Oper. Res., 2010

2009

Managing Service Systems with an Offline Waiting Option and Customer Abandonment.

Vasiliki Kostami, Amy R. Ward

Manuf. Serv. Oper. Manag., 2009

A Network Design Problem.

Anton J. Kleywegt, Jinpyo Lee, Amy R. Ward

Proceedings of the Models and Algorithms for Optimization in Logistics, 21.06., 2009

2008

Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting.

Erica L. Plambeck, Amy R. Ward

Queueing Syst. Theory Appl., 2008

Asymptotically Optimal Admission Control of a Queue with Impatient Customers.

Amy R. Ward, Sunil Kumar

Math. Oper. Res., 2008

Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic.

Josh E. Reed, Amy R. Ward

Math. Oper. Res., 2008

2007

Note: A Separation Principle for a Class of Assemble-to-Order Systems with Expediting.

Erica L. Plambeck, Amy R. Ward

Oper. Res., 2007

2006

Optimal Control of a High-Volume Assemble-to-Order System.

Erica L. Plambeck, Amy R. Ward

Math. Oper. Res., 2006

2005

A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging.

Amy R. Ward, Peter W. Glynn

Queueing Syst. Theory Appl., 2005

2003

Properties of the Reflected Ornstein-Uhlenbeck Process.

Amy R. Ward, Peter W. Glynn

Queueing Syst. Theory Appl., 2003

A Diffusion Approximation for a Markovian Queue with Reneging.

Amy R. Ward, Peter W. Glynn

Queueing Syst. Theory Appl., 2003

2002

Critical Thresholds for Dynamic Routing in Queueing Networks.

Yih-Choung Teh, Amy R. Ward

Queueing Syst. Theory Appl., 2002

1998

Internet service performance failure detection.

Amy R. Ward, Peter W. Glynn, Kathy J. Richardson

SIGMETRICS Perform. Evaluation Rev., 1998