Brad Poulson

According to our database, Brad Poulson authored at least 5 papers between 2001 and 2007.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2007

Creating value from a commodity process: a case study of a call center.

Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers

J. Enterp. Inf. Manag., 2007

2005

Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center.

Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers

Proceedings of the 13th European Conference on Information Systems, 2005

2004

Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center.

Brad Poulson, Jimmy C. Huang, Sue Newell, Robert D. Galliers

Proceedings of the ICEIS 2004, 2004

Customer Relationship Management: Beyond A Commodity Process.

Brad Poulson, Jimmy C. Huang, Sue Newell, Robert D. Galliers

Proceedings of the 10th Americas Conference on Information Systems, 2004

2001

ERP Systems Implementation: a Knowledge-focused Perspective.

Jimmy C. Huang, Sue Newell, Shan Ling Pan, Brad Poulson

J. Decis. Syst., 2001