Shan Ling Pan

According to our database1, Shan Ling Pan authored at least 175 papers between 1998 and 2019.

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2019
Affordances, experimentation and actualization of FinTech: A blockchain implementation study.
J. Strategic Inf. Sys., 2019

Artificial intelligence in healthcare robots: A social informatics study of knowledge embodiment.
JASIST, 2019

Realising platform operational agility through information technology-enabled capabilities: A resource-interdependence perspective.
Inf. Syst. J., 2019

Developing community capability for e-commerce development in rural China: A resource orchestration perspective.
Inf. Syst. J., 2019

Knowledge Embodiment of Human and Machine Interactions: robotic-Process-Automation at the Finland Government.
Proceedings of the 27th European Conference on Information Systems, 2019

2018
Digitally enabled affordances for community-driven environmental movement in rural Malaysia.
Inf. Syst. J., 2018

From a marketplace of electronics to a digital entrepreneurial ecosystem (DEE): The emergence of a meta-organization in Zhongguancun, China.
Inf. Syst. J., 2018

Museum in the Age of Digital Transformation.
Proceedings of the 22nd Pacific Asia Conference on Information Systems, 2018

2017
Managing User Diversity in ES Pre-Implementation Through Discursive Framing: A Spatiotemporal Analysis.
IEEE Trans. Engineering Management, 2017

Strategy, Resource Orchestration and E-commerce Enabled Social Innovation in Rural China.
J. Strategic Inf. Sys., 2017

Digitally enabled disaster response: the emergence of social media as boundary objects in a flooding disaster.
Inf. Syst. J., 2017

Digitally enabled crime-fighting communities: Harnessing the boundary spanning competence of social media for civic engagement.
Information & Management, 2017

Boundary permeability and online-offline hybrid organization: A case study of Suning, China.
Information & Management, 2017

The Social Implications of Information Systems: Case Studies of Digitally-Enabled Social Innovation.
Proceedings of the 21st Pacific Asia Conference on Information Systems, 2017

Alibaba's Digital Enablement Strategies in Rural China.
Proceedings of the International Conference on Information Systems, 2017

2016
How a Latecomer Company Used IT to Redeploy Slack Resources.
MIS Quarterly Executive, 2016

The Emergence of Self-Organizing E-Commerce Ecosystems in Remote Villages of China: A Tale of Digital Empowerment for Rural Development.
MIS Quarterly, 2016

Developing a Leading Digital Multi-sided Platform: Examining IT Affordances and Competitive Actions in Alibaba.com.
CAIS, 2016

Digitally Enabled Grassroots Enterpreneurship for Rural Development.
Proceedings of the 20th Pacific Asia Conference on Information Systems, 2016

The Development of Transformation Ambidexterity: a Comparative Study of Four Leading IT Organizations.
Proceedings of the 20th Pacific Asia Conference on Information Systems, 2016

Towards a Self-Organizing Digital Business Ecosystem: Examining IT-Enabled Boundary Spanning Practice of China's LeEco.
Proceedings of the International Conference on Information Systems, 2016

IT-Enabled Social Innovation in China's Taobao Villages: The Role of Netrepreneurs.
Proceedings of the International Conference on Information Systems, 2016

Digital Entrepreneurship of Born Digital and Grown Digital Firms: Comparing the Effectuation Process of Yihaodian and Suning.
Proceedings of the International Conference on Information Systems, 2016

Examining the Role of Social Media for Social Development: Lessons from Malaysian Soup Kitchens.
Proceedings of the 49th Hawaii International Conference on System Sciences, 2016

2015
Harnessing collective IT resources for sustainability: Insights from the green leadership strategy of China mobile.
JASIST, 2015

The Role of IS Capabilities in the Development of Multi-Sided Platforms: The Digital Ecosystem Strategy of Alibaba.com.
J. AIS, 2015

ICT-Enabled Community Empowerment in Crisis Response: Social Media in Thailand Flooding 2011.
J. AIS, 2015

Examining how firms leverage IT to achieve firm productivity: RBV and dynamic capabilities perspectives.
Information & Management, 2015

Developing focal capabilities for e-commerce adoption: A resource orchestration perspective.
Information & Management, 2015

A Process Model of Effective Improvisation: Lessons from Tencent's Product Development.
Proceedings of the 19th Pacific Asia Conference on Information Systems, 2015

Digitally Enabled Social Innovation: A Case Study of Community Empowerment in Rural China.
Proceedings of the International Conference on Information Systems, 2015

Digital Enablement: Social Media in Empowering the Grassroot Environmental Movement of Malaysia.
Proceedings of the International Conference on Information Systems, 2015

2014
Achieving IT-Enabled Enterprise Agility in China: An IT Organizational Identity Perspective.
IEEE Trans. Engineering Management, 2014

Erratum to "Business Model and Tactical Choices in IT-enabled Product Creation: Interplay of Effectuation and Causation Processes" [May 14 213-224].
IEEE Trans. Engineering Management, 2014

Business Models and Tactics in New Product Creation: The Interplay of Effectuation and Causation Processes.
IEEE Trans. Engineering Management, 2014

Site-shifting as the source of ambidexterity: Empirical insights from the field of ticketing.
J. Strategic Inf. Sys., 2014

The role of organisational interdependencies and asset orchestration in business integration: A case study of M.com.
Int J. Information Management, 2014

Routine reconfiguration in traditional companies' e-commerce strategy implementation: A trajectory perspective.
Information & Management, 2014

Developing information processing capability for operational agility: implications from a Chinese manufacturer.
EJIS, 2014

Spanning Knowledge Boundaries in Offshore Insourcing through Organizational Learning: a Case Study of Bankco.
Proceedings of the 18th Pacific Asia Conference on Information Systems, 2014

An Information Processing Perspective of Digital Social Innovation: Insights from China's Taobao Villages.
Proceedings of the International Conference on Information Systems, 2014

The roles of opportunity processes in a social business model: insights from China's e-commerce villages.
Proceedings of the International Conference on Information Systems, 2014

Leveraging IT in Slack Resources Redeployment: A Development towards Resource Fluidity.
Proceedings of the International Conference on Information Systems, 2014

Use of Social Media in Disaster Relief during the Kuantan (Malaysia) Flood.
Proceedings of the International Conference on Information Systems, 2014

2013
How to Balance Sustainability and Profitability in Technology Organizations: An Ambidextrous Perspective.
IEEE Trans. Engineering Management, 2013

Boundary spanning by design: Toward aligning boundary-spanning capacity and strategy in IT outsourcing.
IEEE Trans. Engineering Management, 2013

Developing the Agile IS Development Practices in Large-Scale IT Projects: The Trust-Mediated Organizational Controls and IT Project Team Capabilities Perspectives.
J. AIS, 2013

Examining the influence of modularity and knowledge management (KM) on dynamic capabilities: Insights from a call center.
Int J. Information Management, 2013

The role of feedback in changing organizational routine: A case study of Haier, China.
Int J. Information Management, 2013

Introduction.
Information & Management, 2013

Information technology offshoring in India: a postcolonial perspective.
EJIS, 2013

Interdependencies and Collaborative Action for Platform Leadership: A Comparative Analysis of Two Leading Chinese Multi-Sided Digital Platforms.
Proceedings of the 17th Pacific Asia Conference on Information Systems, 2013

The Emergence of Social Media as Boundary Objects in Crisis Response: A Collective Action Perspective.
Proceedings of the International Conference on Information Systems, 2013

Information System Strategy for Opportunity Discovery and Exploitation: Insights from Business Model Transformation.
Proceedings of the International Conference on Information Systems, 2013

Towards A Two-Sided Online Platform: The Case Of China's Largest Online Ticketing Firm.
Proceedings of the 21st European Conference on Information Systems, 2013

2012
Editors' Comments.
MIS Quarterly Executive, 2012

Crisis Response Information Networks.
J. AIS, 2012

Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey.
Information Systems Research, 2012

Resource management activities in healthcare information systems: A process perspective.
Information Systems Frontiers, 2012

The role of IT in achieving operational agility: A case study of Haier, China.
Int J. Information Management, 2012

A bricolage perspective on healthcare information systems design: an improvisation model.
DATA BASE, 2012

The co-evolution of communities of practice and knowledge management in organizations.
DATA BASE, 2012

An Examination of Interdependencies in a B2C Platform in China: The Case of M.com.
Proceedings of the International Conference on Information Systems, 2012

Being Responsive to Your Customer: Developing Customer Agility through Information Management.
Proceedings of the International Conference on Information Systems, 2012

Leveraging Social Capital and Absorptive Capacity for Knowledge Integration: a Case Study of a Cross-Organization IT Project.
Proceedings of the 20th European Conference on Information Systems, 2012

2011
Transition to IS Project De-Escalation: An Exploration Into Management Executives' Influence Behaviors.
IEEE Trans. Engineering Management, 2011

Examining the Strategic Alignment and Implementation Success of a KMS: A Subculture-Based Multilevel Analysis.
Information Systems Research, 2011

Demystifying case research: A structured-pragmatic-situational (SPS) approach to conducting case studies.
Information and Organization, 2011

Managing e-Government system implementation: a resource enactment perspective.
EJIS, 2011

Strategies Of Crisis Management From Contingent Perspective.
Proceedings of the Pacific Asia Conference on Information Systems, 2011

Understanding Organizational Agility Development For Government - A Process Model Of Resource Configuration.
Proceedings of the Pacific Asia Conference on Information Systems, 2011

Evolving IT Organizational Identity as a Source of IT-enabled Enterprise Agility in China.
Proceedings of the International Conference on Information Systems, 2011

Attaining and Enacting Green Leadership: Insights from the Green IT Initiatives of China Mobile.
Proceedings of the International Conference on Information Systems, 2011

Studying China's IT Services Industry: Generalizations, Particularities, and the Competitive Outlook.
Proceedings of the International Conference on Information Systems, 2011

Developing Routinized Information Processing Capabilities for Operational Agility: Insights from China.
Proceedings of the International Conference on Information Systems, 2011

Bridging Boundaries in Offshore Outsourcing Organizations: A Case Study of Promoting KM System Initiatives in Wipro Technologies.
Proceedings of the 44th Hawaii International International Conference on Systems Science (HICSS-44 2011), 2011

The implementation success of healthcare information systems: a business-IT alignment perspective.
Proceedings of the 19th European Conference on Information Systems, 2011

2010
The Strategic Implications of Web Technologies: A Process Model of How Web Technologies Enhance Organizational Performance.
IEEE Trans. Engineering Management, 2010

Delivering Knowledge across Boundaries: A Process Model of Knowledge Delivery in Offshoring Projects.
Proceedings of the Pacific Asia Conference on Information Systems, 2010

Process Model of Customer-Centric E-Government Enabled Service Transformation: Insights from MINDEF's Portal Implementation Experience.
Proceedings of the E-Government, E-Services and Global Processes, 2010

Enabling Agility through Routinized Improvisation in IT Deployment: The Case of Chang Chun Petrochemicals.
Proceedings of the International Conference on Information Systems, 2010

Evolutionary sensemaking in Enterprise Applications Implementation: Insights from a State-Owned Enterprise in China.
Proceedings of the International Conference on Information Systems, 2010

Developing a Customer-Centric, Inclusive eGovernment: Lessons from the Central Provident fund Board of Singapore.
Proceedings of the International Conference on Information Systems, 2010

Transforming Organizational Capabilities into Agile IT Adoption: A Case Study of Beijing International Airport.
Proceedings of the International Conference on Information Systems, 2010

Boundary Spanning by Design: Insights from a Vendor Perspective.
Proceedings of the International Conference on Information Systems, 2010

2009
Managing Information Technology Project Escalation and De-Escalation: An Approach-Avoidance Perspective.
IEEE Trans. Engineering Management, 2009

Customer-centric relationship management system development: A generative knowledge integration perspective.
J. Systems and IT, 2009

The role of IT in crisis response: Lessons from the SARS and Asian Tsunami disasters.
J. Strategic Inf. Sys., 2009

Managing e-government implementation in China: A process perspective.
Information & Management, 2009

Leveraging Digital Business Ecosystems for Enterprise Agility: The Tri-Logic Development Strategy of Alibaba.com.
Proceedings of the International Conference on Information Systems, 2009

Knowledge clusters: Dealing with a multilevel phenomenon.
Proceedings of the 17th European Conference on Information Systems, 2009

2008
Improved SOM Labeling Methodology for Data Mining Applications.
Proceedings of the Soft Computing for Knowledge Discovery and Data Mining, 2008

User engagement in e-government systems implementation: A comparative case study of two Singaporean e-government initiatives.
J. Strategic Inf. Sys., 2008

Understanding the influences of social integration in enterprise systems use.
J. Enterprise Inf. Management, 2008

Information Systems implementation failure: Insights from prism.
Int J. Information Management, 2008

Managing emerging technology and organizational transformation: An acculturative analysis.
Information & Management, 2008

E-government implementation: A macro analysis of Singapore's e-government initiatives.
Government Information Quarterly, 2008

Why Can't We Bet on ISD Outcomes: ISD "Form" as a Predictor of Success.
Proceedings of the Information Systems Development, 2008

Strategic Online Communities: How Online Communities Facilitate Business Strategies to Enhance Organizational Performance.
Proceedings of the International Conference on Information Systems, 2008

Strategic Online Communities: How Online Communities Facilitate Business Strategies to Enhance Organizational Performance.
Proceedings of the International Conference on Information Systems, 2008

The Emergence of Dynamic Capabilities from a SME-Enterprise System Upgrade.
Proceedings of the 16th European Conference on Information Systems, 2008

2007
The Dynamics of Implementing and Managing Modularity of Organizational Routines During Capability Development: Insights From a Process Model.
IEEE Trans. Engineering Management, 2007

Information systems project post-mortems: Insights from an attribution perspective.
JASIST, 2007

Overcoming knowledge management challenges during ERP implementation: The need to integrate and share different types of knowledge.
JASIST, 2007

Towards understanding the roles of social capital in knowledge integration: A case study of a collaborative information systems project.
JASIST, 2007

Managing Stakeholder Interests in E-Government Implementation: Lessons Learned from a Singapore E-Government Project.
IJEGR, 2007

E-Government Implementation: Balancing Collaboration and Control in Stakeholder Management.
IJEGR, 2007

Managing IT-enabled transformation in the public sector: A case study on e-government in South Korea.
Government Information Quarterly, 2007

Enterprise Systems Use: Towards a Structurational Analysis of Enterprise Systems Induced Organizational Transformation.
CAIS, 2007

Implementing component reuse strategy in complex products environments.
Commun. ACM, 2007

Managing A Feature-Function-Stakeholder (FFS) Fit Process in An Enterprise System Implementation.
Proceedings of the International Conference on Information Systems, 2007

The Value of E-Business: How Web Assimilation Leads to Better Organizational Performance.
Proceedings of the International Conference on Information Systems, 2007

2006
Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception.
JORS, 2006

A dual-level analysis of the capability development process: A case study of TT&T.
JASIST, 2006

Escalation and de-escalation of commitment: a commitment transformation analysis of an e-government project.
Inf. Syst. J., 2006

The impacts of social capital on information technology outsourcing decisions: A case study of a Taiwanese high-tech firm.
Int J. Information Management, 2006

Escalation and de-escalation of commitment to information systems projects: Insights from a project evaluation model.
European Journal of Operational Research, 2006

Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore.
Decision Support Systems, 2006

Customer relationship management (CRM) in e-government: a relational perspective.
Decision Support Systems, 2006

Examining the coalition dynamics affecting IS project abandonment decision-making.
Decision Support Systems, 2006

Towards a process model of information systems implementation: the case of customer relationship management (CRM).
DATA BASE, 2006

Customer-Centric IS Application Development: Lessons From a Case of Developing an Online Auction Site.
CAIS, 2006

The Use of Enterprise Systems in a Malaysian Company: A Social Integration Perspective.
Proceedings of the Pacific Asia Conference on Information Systems, 2006

Viewing Information Technology Outsourcing Organizations Through a Postcolonial Lens.
Proceedings of the Social Inclusion: Societal and Organizational Implications for Information Systems, 2006

Escalation and De-escalation of Commitment to Information Systems Projects: Insights from an Approach-Avoidance Process Model.
Proceedings of the International Conference on Information Systems, 2006

Knowledge Transfer in Offshore Insourcing.
Proceedings of the International Conference on Information Systems, 2006

Resource Enactment in e-Government Systems Implementation: A Case Study on the E-File System in Singapore.
Proceedings of the International Conference on Information Systems, 2006

Process of social integration: the key to making enterprise systems-enabled change.
Proceedings of the Fourteenth European Conference on Information Systems, 2006

2005
Separating core and noncore knowledge: an application of neural network rule extraction to a cross-national study of brand image perception.
IEEE Trans. Systems, Man, and Cybernetics, Part C, 2005

Extracting salient dimensions for automatic SOM labeling.
IEEE Trans. Systems, Man, and Cybernetics, Part C, 2005

Managing knowledge integration in a national health-care crisis: lessons learned from combating SARS in Singapore.
IEEE Trans. Information Technology in Biomedicine, 2005

E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore.
MIS Quarterly Executive, 2005

Automatic knowledge extraction from survey data: learning M-of-N constructs using a hybrid approach.
JORS, 2005

Managing Stakeholder Interests in e-Government Implementation: Lessons Learned from a Singapore e-Government Project.
JGIM, 2005

Managing knowledge conflicts in an interorganizational project: A case study of the Infocomm Development Authority of Singapore.
JASIST, 2005

The roles of enterprise systems in e-initiative implementation: A case study of PowerCo.
Int J. Information Management, 2005

Customer Perspective of CRM Systems: A Focus Group Study.
IJEIS, 2005

Managing user acceptance towards enterprise resource planning (ERP) systems - understanding the dissonance between user expectations and managerial policies.
EJIS, 2005

The Impact of Ubiquitous Computing Technologies on Business Process Change and Management: The Case of Singapore's National Library Board.
Proceedings of the Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges, 2005

Towards the Restoration of Public Trust in Electronic Governments: A Case Study of the E-Filing System in Singapore.
Proceedings of the 38th Hawaii International Conference on System Sciences (HICSS-38 2005), 2005

Roles of Social Capital in Collaborative IS Projects.
Proceedings of the 13th European Conference on Information Systems, 2005

2004
De-escalation of commitment to information systems projects: a process perspective.
J. Strategic Inf. Sys., 2004

Knowledge Management Initiatives in a Global IT Outsourcing Company: a Case Study of Infosys Technologies.
JIKM, 2004

Using Stakeholder Theory to Analyze Knowledge Sharing During Enterprise Systems Implementations.
Proceedings of the Pacific Asia Conference on Information Systems, 2004

Expressions of Group Identities in a Organization-Wide KM Implementation.
Proceedings of the Pacific Asia Conference on Information Systems, 2004

Enterprise System as an Orchestrator of Dynamic Capability Development: A Case Study of the IRAS and TechCo.
Proceedings of the Information Systems Research, 2004

Conflicts in Knowledge Management: Visiting the Hidden Partner.
Proceedings of the 13th European Conference on Information Systems, 2004

Unfreezing-changing-refreezing of actors' commitment: the transition from escalation to de-escalation of commitment to information technology projects.
Proceedings of the 13th European Conference on Information Systems, 2004

Consequences of implementing knowledge management initiatives in different organizational subcultures.
Proceedings of the 13th European Conference on Information Systems, 2004

Managing Multiple Identities in Organization-wide KM: A Case Study of Wipro Technologies.
Proceedings of the 10th Americas Conference on Information Systems, 2004

Leveraging E-government Infrastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore.
Proceedings of the 10th Americas Conference on Information Systems, 2004

2003
Dangerous liaisons? Component-based development and organizational subcultures.
IEEE Trans. Engineering Management, 2003

Bridging communities of practice with information technology in pursuit of global knowledge sharing.
J. Strategic Inf. Sys., 2003

Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity.
Information and Organization, 2003

Managing e-transformation in the public sector: an e-government study of the Inland Revenue Authority of Singapore (IRAS).
EJIS, 2003

Structurational analysis of e-government initiatives: a case study of SCO.
Decision Support Systems, 2003

Using e-CRM for a unified view of the customer.
Commun. ACM, 2003

A Stakeholder Perspective Of Enterprise Systems.
Proceedings of the Seventh Pacific Asia Conference on Information Systems, 2003

Implementing Global Information Technology Product in a Localized Context: An Exploratory Study of ERP System Implementation in China.
Proceedings of the Organizational Information Systems in the Context of Globalization, 2003

E-governance: towards a strategic convergence of stakeholder interests.
Proceedings of the 11th European Conference on Information Systems, 2003

Managing Stakeholder Relationships in an E-Government Project.
Proceedings of the 9th Americas Conference on Information Systems, 2003

2002
Exploring the Critical Success Factors for Customer Relationship Management and Electronic Customer Relationship Management Systems.
Proceedings of the International Conference on Information Systems, 2002

2001
Knowledge Sharing Through Intranet-Based Learning: A Case Study of an Online Learning Center.
J. Org. Computing and E. Commerce, 2001

ERP Systems Implementation: a Knowledge-focused Perspective.
Journal of Decision Systems, 2001

The process of global knowledge integration: a case study of a multinational investment bank's Y2K program.
EJIS, 2001

The Myth of the Boundaryless Organization.
Commun. ACM, 2001

Barriers to ERP Implementation: An Action Research.
Proceedings of the Fifth Pacific Asia Conference on Information Systems, 2001

Implementing e-Government Initiatives: An Exploratory Case Study.
Proceedings of the Fifth Pacific Asia Conference on Information Systems, 2001

The Impact of Internet on Education: Towards an Emerging Paradigm.
Proceedings of the Fifth Pacific Asia Conference on Information Systems, 2001

Knowledge Integration as a Key Problem in an ERP Implementation.
Proceedings of the International Conference on Information Systems, 2001

E-Government: An Exploratory Study of On-Iine Electronic Procurement Systems.
Proceedings of the 9th European Conference on Information Systems, 2001

Knowledge integration processes within the context of enterprise resources planning (ERP) systems implementation.
Proceedings of the 9th European Conference on Information Systems, 2001

2000
Managing Knowledge in Electronic Commerce Era: A Case Study of an On-Line Learning Centre.
Proceedings of the Fourth Pacific Asia Conference on Information Systems, 2000

Knowledge Integration: Learning from the Millennium Bug Experience: A Case Study of NatWest Bank Global Financial Markets.
Proceedings of the 8th European Conference on Information Systems, 2000

1998
A Socio-Technical View of Knowledge Sharing at Buckman Laboratories.
J. Knowledge Management, 1998


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