Claes Fornell

According to our database, Claes Fornell authored at least 5 papers between 2006 and 2020.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2020

How Does Customer Service Offshoring Impact Customer Satisfaction?

Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell, Forrest V. Morgeson III

J. Comput. Inf. Syst., 2020

2016

Research Note - Information Technology, Customer Satisfaction, and Profit: Theory and Evidence.

Sunil Mithas, Mayuram S. Krishnan, Claes Fornell

Inf. Syst. Res., 2016

2009

Commentary - The Economic and Statistical Significance of Stock Returns on Customer Satisfaction.

Claes Fornell, Sunil Mithas, Forrest V. Morgeson III

Mark. Sci., 2009

2007

Designing Web Sites for Customer Loyalty Across Business Domains: A Multilevel Analysis.

Sunil Mithas, Narayan Ramasubbu, Mayuram S. Krishnan, Claes Fornell

J. Manag. Inf. Syst., 2007

2006

Does Offshoring Impact Customer Satisfaction?

Jonathan Whitaker, Mayuram S. Krishnan, Claes Fornell

Proceedings of the Connecting the Americas. 12th Americas Conference on Information Systems, 2006