Frances X. Frei

According to our database1, Frances X. Frei authored at least 6 papers between 1999 and 2021.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Other 

Links

On csauthors.net:

Bibliography

2021
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
Manag. Sci., 2021

2016
How Do Customers Respond to Increased Service Quality Competition?
Manuf. Serv. Oper. Manag., 2016

2011
Market Heterogeneity and Local Capacity Decisions in Services.
Manuf. Serv. Oper. Manag., 2011

2010
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel.
Manag. Sci., 2010

2002
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking.
Manag. Sci., 2002

1999
Measuring aggregate process performance using AHP.
Eur. J. Oper. Res., 1999


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