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Frances X. Frei

According to our database1, Frances X. Frei authored at least 6 papers between 1999 and 2021.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

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In proceedings 
Article 
PhD thesis 
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Links

On csauthors.net:

Bibliography

2021
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
[BibTeX]
[DOI]
Ryan W. Buell
,
Dennis Campbell
,
Frances X. Frei
Manag. Sci., 2021

2016
How Do Customers Respond to Increased Service Quality Competition?
[BibTeX]
[DOI]
Ryan W. Buell
,
Dennis Campbell
,
Frances X. Frei
Manuf. Serv. Oper. Manag., 2016

2011
Market Heterogeneity and Local Capacity Decisions in Services.
[BibTeX]
[DOI]
Dennis Campbell
,
Frances X. Frei
Manuf. Serv. Oper. Manag., 2011

2010
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel.
[BibTeX]
[DOI]
Dennis Campbell
,
Frances X. Frei
Manag. Sci., 2010

2002
Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking.
[BibTeX]
[DOI]
Lorin M. Hitt
,
Frances X. Frei
Manag. Sci., 2002

1999
Measuring aggregate process performance using AHP.
[BibTeX]
[DOI]
Frances X. Frei
,
Patrick T. Harker
Eur. J. Oper. Res., 1999


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