According to our database1, Dennis Campbell authored at least 4 papers between 2010 and 2021.
Legend:Book In proceedings Article PhD thesis Other
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
Manag. Sci., 2021
Manuf. Serv. Oper. Manag., 2016
Manuf. Serv. Oper. Manag., 2011
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel.
Manag. Sci., 2010