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Dennis Campbell

Orcid: 0000-0002-5153-872X

According to our database1, Dennis Campbell authored at least 5 papers between 2010 and 2022.

Collaborative distances:
  • Dijkstra number2 of six.
  • Erdős number3 of six.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Dataset
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Links

On csauthors.net:

Bibliography

2022
Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews.
[BibTeX]
[DOI]
Dennis Campbell
,
Ruidi Shang
Manag. Sci., 2022

2021
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
[BibTeX]
[DOI]
Ryan W. Buell
,
Dennis Campbell
,
Frances X. Frei
Manag. Sci., 2021

2016
How Do Customers Respond to Increased Service Quality Competition?
[BibTeX]
[DOI]
Ryan W. Buell
,
Dennis Campbell
,
Frances X. Frei
Manuf. Serv. Oper. Manag., 2016

2011
Market Heterogeneity and Local Capacity Decisions in Services.
[BibTeX]
[DOI]
Dennis Campbell
,
Frances X. Frei
Manuf. Serv. Oper. Manag., 2011

2010
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel.
[BibTeX]
[DOI]
Dennis Campbell
,
Frances X. Frei
Manag. Sci., 2010


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