Dennis Campbell

According to our database1, Dennis Campbell authored at least 4 papers between 2010 and 2021.

Collaborative distances:
  • Dijkstra number2 of six.
  • Erdős number3 of six.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Other 

Links

On csauthors.net:

Bibliography

2021
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
Manag. Sci., 2021

2016
How Do Customers Respond to Increased Service Quality Competition?
Manuf. Serv. Oper. Manag., 2016

2011
Market Heterogeneity and Local Capacity Decisions in Services.
Manuf. Serv. Oper. Manag., 2011

2010
Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel.
Manag. Sci., 2010


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