Ryan W. Buell

According to our database, Ryan W. Buell authored at least 12 papers between 2011 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2025

Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact.

Michelle A. Kinch, Ryan W. Buell

Manag. Sci., 2025

Improving Customer Compatibility with Tradeoff Transparency.

Ryan W. Buell, Moonsoo Choi

Manag. Sci., 2025

2024

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments.

Ryan W. Buell, Kamalini Ramdas, Nazli Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh

Manuf. Serv. Oper. Manag., January, 2024

2021

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government.

Ryan W. Buell, Ethan Porter, Michael I. Norton

Manuf. Serv. Oper. Manag., 2021

How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice.

Ryan W. Buell, Basak Kalkanci

Manag. Sci., 2021

The Customer May Not Always Be Right: Customer Compatibility and Service Performance.

Ryan W. Buell, Dennis Campbell, Frances X. Frei

Manag. Sci., 2021

Last-Place Aversion in Queues.

Ryan W. Buell

Manag. Sci., 2021

2020

Lifting the Veil: The Benefits of Cost Transparency.

Bhavya Mohan, Ryan W. Buell, Leslie K. John

Mark. Sci., 2020

2017

Experimental Evidence of Pooling Outcomes Under Information Asymmetry.

William Schmidt, Ryan W. Buell

Manag. Sci., 2017

Creating Reciprocal Value Through Operational Transparency.

Ryan W. Buell, Tami Kim, Chia-Jung Tsay

Manag. Sci., 2017

2016

How Do Customers Respond to Increased Service Quality Competition?

Ryan W. Buell, Dennis Campbell, Frances X. Frei

Manuf. Serv. Oper. Manag., 2016

2011

The Labor Illusion: How Operational Transparency Increases Perceived Value.

Ryan W. Buell, Michael I. Norton

Manag. Sci., 2011