Julio Augusto Nogueira Viana

According to our database1, Julio Augusto Nogueira Viana authored at least 8 papers between 2015 and 2020.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Other 

Links

On csauthors.net:

Bibliography

2020
A literature review of the current applications of machine learning and their practical implications.
Web Intell., 2020

Outsourcing of Social CRM Services in German SMEs.
Proceedings of the Business Information Systems Workshops, 2020

Social CRM Tools: A Systematic Mapping Study.
Proceedings of the Business Information Systems Workshops, 2020

2019
Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany.
Proceedings of the Business Information Systems Workshops, 2019

2018
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

Social CRM in Digital Marketing Agencies: An Extensive Classification of Services.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

2015
Designing innovative tools for improving literacy on intellectual property among SMEs.
Technol. Anal. Strateg. Manag., 2015


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