Julio Augusto Nogueira Viana

According to our database, Julio Augusto Nogueira Viana authored at least 15 papers between 2015 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2023

Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders.

Julio A. N. Viana, Rainer Alt, Olaf Reinhold

Int. J. Serv. Technol. Manag., 2023

2022

Ethical Issues in Social CRM: a Literature Review.

Julio A. N. Viana, Eric Scisly, Olaf Reinhold

Proceedings of the IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology, 2022

Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review.

Georgios Lampropoulos, Kerstin V. Siakas, Julio A. N. Viana, Olaf Reinhold

Proceedings of the IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology, 2022

Social CRM to Reduce Perceived Risks in Online Purchase Behavior.

Dayse Liz Das Graças Conceição, Julio A. N. Viana, Cristiana Fernandes De Muylder, Olaf Reinhold, Rainer Alt

Proceedings of the IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology, 2022

2021

Smart Services for Energy Communities: Insights on Options and Priorities from a Multicriteria Mapping Study in Germany.

Julio Augusto Nogueira Viana, Rainer Alt, Olaf Reinhold

Proceedings of the 34th Bled eConference: Digital Support from Crisis to Progressive Change, June 27, 2021

Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts.

Julio A. N. Viana, Rainer Alt, Olaf Reinhold

Proceedings of the Business Information Systems Workshops, 2021

Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions.

Gustavo Nogueira de Sousa, Fábio M. F. Lobato, Julio A. N. Viana, Olaf Reinhold

Proceedings of the Business Information Systems Workshops, 2021

2020

A literature review of the current applications of machine learning and their practical implications.

Beatriz Nery Rodrigues Chagas, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt

Web Intell., 2020

Outsourcing of Social CRM Services in German SMEs.

Julio A. N. Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt

Proceedings of the Business Information Systems Workshops, 2020

Social CRM Tools: A Systematic Mapping Study.

Jorge L. F. Silva Junior, Julio A. N. Viana, Olaf Reinhold, Antônio F. L. Jacob, Rainer Alt, Fábio M. F. Lobato

Proceedings of the Business Information Systems Workshops, 2020

2019

Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany.

Julio Augusto Nogueira Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt

Proceedings of the Business Information Systems Workshops, 2019

2018

Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.

Julio A. N. Viana, Richard Stüber, Olaf Reinhold, Rainer Alt

Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications.

Beatriz Nery Rodrigues Chagas, Julio Augusto Nogueira Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt

Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

Social CRM in Digital Marketing Agencies: An Extensive Classification of Services.

Gabriela M. Barata, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Rainer Alt

Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

2015

Designing innovative tools for improving literacy on intellectual property among SMEs.

Julio A. N. Viana, Lutz Maicher

Technol. Anal. Strateg. Manag., 2015