Olaf Reinhold

According to our database1, Olaf Reinhold authored at least 25 papers between 2008 and 2020.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Other 

Links

On csauthors.net:

Bibliography

2020
A literature review of the current applications of machine learning and their practical implications.
Web Intell., 2020

Outsourcing of Social CRM Services in German SMEs.
Proceedings of the Business Information Systems Workshops, 2020

Social CRM Tools: A Systematic Mapping Study.
Proceedings of the Business Information Systems Workshops, 2020

2019
The Role of Social CRM in Social Information Systems: Findings from Four Case Studies.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

The Role of Cross-Domain Use Cases in IoT - A Case Analysis.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany.
Proceedings of the Business Information Systems Workshops, 2019

2018
A Semantic BI Process for Detecting and Analyzing Mentions of Interest for a Domain in Tweets.
Proceedings of the 24th Brazilian Symposium on Multimedia and the Web, 2018

Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

Social CRM in Digital Marketing Agencies: An Extensive Classification of Services.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018

2017
Capturing customer context from social media: mapping social media API and CRM profile data.
Proceedings of the International Conference on Web Intelligence, 2017

Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA.
Proceedings of the International Conference on Web Intelligence, 2017

Customer Context and Social CRM: A Literature Review and Research Agenda.
Proceedings of the 30th Bled eConference: Digital Transformation, 2017

2016
Social Media Analytics in Social CRM - Towards a Research Agenda.
Proceedings of the 29th Bled eConference: Digital Economy, 2016

Privacy Awareness in Mobile Business: How Mobile OS and Apps Support Transparency in the Use of Personal Data.
Proceedings of the 29th Bled eConference: Digital Economy, 2016

Social Media Analytics Using Business Intelligence and Social Media Tools - Differences and Implications.
Proceedings of the Business Information Systems Workshops, 2016

Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care.
Proceedings of the Business Information Systems Workshops, 2016

Social CRM: Biggest Challenges to Make it Work in the Real World.
Proceedings of the Business Information Systems Workshops, 2016

2013
How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies.
Proceedings of the 26th Bled eConference: eTrust: eInnovation: Challenges and Impacts for Individuals, 2013

2012
Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie.
Wirtsch., 2012

Social Customer Relationship Management (Social CRM) - Application and Technology.
Bus. Inf. Syst. Eng., 2012

Social Customer Relationship Management: State of the Art and Learnings from Current Projects.
Proceedings of the 25th Bled eConference: eTrust: eDependability: Reliable and Trustworthy eStructures, 2012

2011
Analytical Social CRM: Concept and Tool Support.
Proceedings of the 24th Bled eConference: eFuture Creating Solutions for the Individual, 2011

2009
Enhancing Collaborative CRM with Mobile Technologies.
Proceedings of the 22nd Bled eConference: eEnablement:Facilitating an Open, 2009

2008
Usability of CRM Systems as Collaboration Infrastructures in Business Networks.
Proceedings of the 21st Bled eConference: eCollaboration: Overcoming Boundaries Through Multi-Channel Interaction, 2008


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