Olaf Reinhold
According to our database1,
Olaf Reinhold
authored at least 27 papers
between 2008 and 2021.
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Bibliography
2021
Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts.
Proceedings of the Business Information Systems Workshops, 2021
Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions.
Proceedings of the Business Information Systems Workshops, 2021
2020
A literature review of the current applications of machine learning and their practical implications.
Web Intell., 2020
Proceedings of the Business Information Systems Workshops, 2020
Proceedings of the Business Information Systems Workshops, 2020
2019
The Role of Social CRM in Social Information Systems: Findings from Four Case Studies.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019
Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany.
Proceedings of the Business Information Systems Workshops, 2019
2018
A Semantic BI Process for Detecting and Analyzing Mentions of Interest for a Domain in Tweets.
Proceedings of the 24th Brazilian Symposium on Multimedia and the Web, 2018
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018
Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications.
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018
Proceedings of the 2018 IEEE/WIC/ACM International Conference on Web Intelligence, 2018
2017
Capturing customer context from social media: mapping social media API and CRM profile data.
Proceedings of the International Conference on Web Intelligence, 2017
Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA.
Proceedings of the International Conference on Web Intelligence, 2017
Proceedings of the 30th Bled eConference: Digital Transformation, 2017
2016
Proceedings of the 29th Bled eConference: Digital Economy, 2016
Privacy Awareness in Mobile Business: How Mobile OS and Apps Support Transparency in the Use of Personal Data.
Proceedings of the 29th Bled eConference: Digital Economy, 2016
Social Media Analytics Using Business Intelligence and Social Media Tools - Differences and Implications.
Proceedings of the Business Information Systems Workshops, 2016
Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care.
Proceedings of the Business Information Systems Workshops, 2016
Proceedings of the Business Information Systems Workshops, 2016
2013
How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies.
Proceedings of the 26th Bled eConference: eTrust: eInnovation: Challenges and Impacts for Individuals, 2013
2012
Wirtschaftsinf., 2012
Bus. Inf. Syst. Eng., 2012
Social Customer Relationship Management: State of the Art and Learnings from Current Projects.
Proceedings of the 25th Bled eConference: eTrust: eDependability: Reliable and Trustworthy eStructures, 2012
2011
Proceedings of the 24th Bled eConference: eFuture Creating Solutions for the Individual, 2011
2009
Proceedings of the 22nd Bled eConference: eEnablement:Facilitating an Open, 2009
2008
Proceedings of the 21st Bled eConference: eCollaboration: Overcoming Boundaries Through Multi-Channel Interaction, 2008