Mathis Poser

According to our database, Mathis Poser authored at least 16 papers between 2019 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2023

Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement.

Tom Lewandowski, Emir Kucevic, Stephan Leible, Mathis Poser, Tilo Böhmann

Electron. Mark., December, 2023

Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters

Mathis Poser

PhD thesis, 2023

A system for Human-AI collaboration for Online Customer Support.

Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann

CoRR, 2023

Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement.

Tom Lewandowski, Mathis Poser, Emir Kucevic, Marvin Heuer, Jannis Hellmich, Michael Raykhlin, Stefan Blum, Tilo Böhmann

Proceedings of the 56th Hawaii International Conference on System Sciences, 2023

May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure.

Mathis Poser, Hauke K. Hörhold, Eva A. C. Bittner

Proceedings of the 31st European Conference on Information Systems, 2023

2022

Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes.

Mathis Poser, Gerrit C. Küstermann, Navid Tavanapour, Eva A. C. Bittner

Inf. Syst. Frontiers, 2022

Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service.

Christina Wiethof, Mathis Poser, Eva A. C. Bittner

Proceedings of the 26th Pacific Asia Conference on Information Systems, 2022

ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs.

Mahei Manhai Li, Christoph Peters, Mathis Poser, Karen Eilers, Edona Elshan

Proceedings of the 43rd International Conference on Information Systems, 2022

Don't Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees.

Mathis Poser, Talissa Hackbarth, Eva A. C. Bittner

Proceedings of the Human-Computer Interaction. User Experience and Behavior, 2022

Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions.

Mathis Poser, Christina Wiethof, Eva A. C. Bittner

Proceedings of the 30th European Conference on Information Systems, 2022

Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service.

Mathis Poser, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner

Proceedings of the Transdisciplinary Reach of Design Science Research, 2022

2021

(Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work.

Mathis Poser, Eva A. C. Bittner

Proceedings of the 42nd International Conference on Information Systems, 2021

Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents.

Mathis Poser, Sukhpreet Singh, Eva A. C. Bittner

Proceedings of the 54th Hawaii International Conference on System Sciences, 2021

2020

Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents.

Mathis Poser, Eva A. C. Bittner

Proceedings of the Entwicklungen, 2020

2019

Citizen E-Participation: Bringing the "E" to Facilitated Workshops.

Mathis Poser, Gerrit C. Küstermann, Eva A. C. Bittner

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

Supporting the Idea Generation Process in Citizen Participation - toward an Interactive System with a Conversational Agent as Facilitator.

Navid Tavanapour, Mathis Poser, Eva A. C. Bittner

Proceedings of the 27th European Conference on Information Systems, 2019