Sanna Heikkinen

According to our database, Sanna Heikkinen authored at least 10 papers between 2000 and 2023.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2023

Continual Service Improvement: A Systematic Literature Review.

Sanna Heikkinen, Marko Jäntti, Markku Tukiainen

Proceedings of the Quality of Information and Communications Technology, 2023

2020

Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study.

Sanna Heikkinen, Marko Jäntti, Kaija Saranto

Proceedings of the Quality of Information and Communications Technology, 2020

2019

Studying Continual Service Improvement and Monitoring the Quality of ITSM.

Sanna Heikkinen, Marko Jäntti

Proceedings of the Quality of Information and Communications Technology, 2019

2015

Assignments and Grading in Engineering Graphics Courses.

Peeter Kukk, Sanna Heikkinen

Int. J. Eng. Pedagog., 2015

Assignments, assessment and feedback in Engineering Graphics courses.

Peeter Kukk, Sanna Heikkinen

Proceedings of the IEEE Global Engineering Education Conference, 2015

Do autonomously motivated students benefit from collaborative learning methods?

Mikko Honkala, Sanna Heikkinen, Anu Lehtovuori, Johanna Leppävirta

Proceedings of the IEEE Global Engineering Education Conference, 2015

2013

Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.

Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel

Proceedings of the Software Process Improvement and Capability Determination, 2013

2012

Establishing a Continual Service Improvement Model: A Case Study.

Sanna Heikkinen, Marko Jäntti

Proceedings of the Systems, Software and Services Process Improvement, 2012

Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies.

Sanna Heikkinen, Marko Jäntti

Proceedings of the 23rd International Workshop on Database and Expert Systems Applications, 2012

2000

Interference considerations for the time division duplex mode of the UMTS Terrestrial Radio Access.

Harri Holma, Sanna Heikkinen, Otto-Aleksanteri Lehtinen, Antti Toskala

IEEE J. Sel. Areas Commun., 2000