Aileen Cater-Steel

Orcid: 0000-0003-2478-3129

Affiliations:
  • University of Southern Queensland, Toowoomba, QLD, Australia


According to our database1, Aileen Cater-Steel authored at least 64 papers between 1995 and 2021.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.

Timeline

Legend:

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PhD thesis 
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Bibliography

2021
An Empirical Assessment of the Relationship Between Information Intensity and IT Leaders' Role and Structural Power.
J. Glob. Inf. Manag., 2021

Factors affecting e-government adoption in Liberia: A practitioner perspective.
Electron. J. Inf. Syst. Dev. Ctries., 2021

2020
Development and evaluation of a software-mediated process assessment method for IT service management.
Inf. Manag., 2020

A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia.
Proceedings of the 24th Pacific Asia Conference on Information Systems, 2020

Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia.
Proceedings of the Australasian Conference on Information Systems, 2020

2019
Effective organisational change to achieve successful ITIL implementation.
J. Enterp. Inf. Manag., 2019

Design Science Research in Doctoral Projects: An Analysis of Australian Theses.
J. Assoc. Inf. Syst., 2019

2018
Benefits and relevance of International Standards in a design science research project for process assessments.
Comput. Stand. Interfaces, 2018

An Empirical Assessment of the CIO Role Expectations Instrument Using PLS Path Modelling.
Commun. Assoc. Inf. Syst., 2018

IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model.
Proceedings of the Australasian Conference on Information Systems, 2018

2017
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing.
Decis. Support Syst., 2017

The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment.
Proceedings of the Software Process Improvement and Capability Determination, 2017

The phenomenon of P3 community for IT support: a crowd-support case study.
Proceedings of the 2017 International Conference on Information Resources Management, 2017

An Analysis of Design Science Research Adoption in Doctoral Projects in Australia.
Proceedings of the Australasian Conference on Information Systems, 2017

The Role of National Culture in the Strategic Use of and Investment in ICT: A Comparative Study of Japanese and Australian Organisations.
Proceedings of the Australasian Conference on Information Systems, 2017

The perceived public value of social media in Queensland local Councils.
Proceedings of the Australasian Conference on Information Systems, 2017

Failed IT projects: is poor IT governance to blame?
Proceedings of the Australasian Conference on Information Systems, 2017

2016
Innovative decision support for IT service management.
J. Decis. Syst., 2016

Decision support systems for IT service management.
Int. J. Inf. Decis. Sci., 2016

IT outsourcing decision factors in research and practice: a case study.
CoRR, 2016

Determinants of perceived usefulness of e-learning systems.
Comput. Hum. Behav., 2016

The Issue of Reliability in Software Mediated Process Assessments.
Proceedings of the Software Process Improvement and Capability Determination, 2016

Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research.
Proceedings of the Australasian Conference on Information Systems, 2016

2015
Evaluation of Software Mediated Process Assessments for IT Service Management.
Proceedings of the Software Process Improvement and Capability Determination, 2015

Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management.
Proceedings of the Australasian Conference on Information Systems, 2015

2014
Measuring IT service quality: evaluation of IT service quality measurement framework in industry.
J. Serv. Sci. Res., 2014

IT Service Management: A Cross-national Study of ITIL Adoption.
Commun. Assoc. Inf. Syst., 2014

The Relationship Between Organisational Strategic IT Vision and CIO Roles: One Size Does Not Fit All.
Australas. J. Inf. Syst., 2014

Towards Transparent and Efficient Process Assessments for IT Service Management.
Proceedings of the Software Process Improvement and Capability Determination, 2014

A Cynefin Based Approach to Process Model Tailoring and Goal Alignment.
Proceedings of the 9th International Conference on the Quality of Information and Communications Technology, 2014

Software-Mediated Process Assessment for IT Service Capability Management.
Proceedings of the 22st European Conference on Information Systems, 2014

Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management.
Proceedings of the Advancing the Impact of Design Science: Moving from Theory to Practice, 2014

2013
IT infrastructure services as a requirement for e-learning system success.
Comput. Educ., 2013

Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.
Proceedings of the Software Process Improvement and Capability Determination, 2013

Software-Mediated Process Assessment in IT Service Management.
Proceedings of the Software Process Improvement and Capability Determination, 2013

A Tool for IT Service Management Process Assessment for Process Improvement.
Proceedings of the Product-Focused Software Process Improvement, 2013

A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement.
Proceedings of the Design Science at the Intersection of Physical and Virtual Design, 2013

The CIO Role Expectations Instrument: Validation and Model Testing.
Proceedings of the Australasian Conference on Information Systems, 2013

2012
Extending the IT service quality measurement framework through a systematic literature review.
J. Serv. Sci. Res., 2012

2011
A method for comparing traditional and component-based models in information systems re-engineering.
Inf. Syst. E Bus. Manag., 2011

Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach.
Proceedings of the Pacific Asia Conference on Information Systems, 2011

Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).
Proceedings of the Pacific Asia Conference on Information Systems, 2011

IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience.
Proceedings of the Pacific Asia Conference on Information Systems, 2011

Measuring E-Learning System Success (Research In Progress).
Proceedings of the Pacific Asia Conference on Information Systems, 2011

IT Service Management: Towards a Contingency Theory of Performance Measurement.
Proceedings of the International Conference on Information Systems, 2011

2010
The Role of IT Service Management in Green IT.
Australas. J. Inf. Syst., 2010

2009
Implementing it Service Management: A Case Study Focussing on Critical Success Factors.
J. Comput. Inf. Syst., 2009

Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study.
Inf. Syst. Manag., 2009

From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management.
Inf. Syst. Manag., 2009

IT Service Departments Struggle to Adopt a Service-Oriented Philosophy.
Int. J. Inf. Syst. Serv. Sect., 2009

Do Rumours Contribute To Knowledge Management - And Will We Ever Know?
Proceedings of the 4th Mediterranean Conference on Information Systems, 2009

2007
Education for IT Service Management Standards.
Int. J. IT Stand. Stand. Res., 2007

The Role of Universities in IT Service Management Education.
Proceedings of the Pacific Asia Conference on Information Systems, 2007

IT Service Management Improvement - Actor Network Perspective.
Proceedings of the Fifteenth European Conference on Information Systems, 2007

2006
Process improvement for small firms: An evaluation of the RAPID assessment-based method.
Inf. Softw. Technol., 2006

Challenge of adopting multiple process improvement frameworks.
Proceedings of the Fourteenth European Conference on Information Systems, 2006

2005
Addressing the challenges of replications of surveys in software engineering research.
Proceedings of the 2005 International Symposium on Empirical Software Engineering (ISESE 2005), 2005

2004
Steps to Internet Adoption Success: a study of four small regional organisations.
Australas. J. Inf. Syst., 2004

Low-rigour, Rapid Software Process Assessments for Small Software Development Firms.
Proceedings of the 15th Australian Software Engineering Conference (ASWEC 2004), 2004

2002
Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness.
Electron. J. Inf. Syst. Dev. Ctries., 2002

2001
Process Improvement in Four Small Software Companies.
Proceedings of the 13th Australian Software Engineering Conference (ASWEC 2001), 2001

2000
COTS Developers Lead Best Practice Adoption.
Proceedings of the 12th Australian Software Engineering Conference (ASWEC 2000), 2000

1997
Quality assurance certification: adoption by Australian software developers and its association with capability maturity.
Proceedings of the 4th Asia-Pacific Software Engineering and International Computer Science Conference (APSEC '97 / ICSC '97), 1997

1995
Champagne Training on a Beer Budget.
Commun. ACM, 1995


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