Sarah Grzemski

According to our database, Sarah Grzemski authored at least 7 papers between 2016 and 2026.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2026

Ritchy: Combining AI Automation with Human Quality Assurance in University IT Support.

Sarah Grzemski, Bernd Decker, Robin Jakobitz, Ingo Hengstebeck

Proceedings of the 2026 ACM SIGUCCS Annual Conference, 2026

Scaling AI Access Across State Universities: A Multi-Institutional Platform Approach.

Bernd Decker, Uta Christoph, Sarah Grzemski

Proceedings of the 2026 ACM SIGUCCS Annual Conference, 2026

2018

Challenges of the Change of Decentralized Support Structures in Combination with Digitization Processes in the Student Life Cycle. RWTHonline the New Campus Management System of RWTH Aachen University.

Sarah Grzemski, Bernd Decker

Proceedings of the 2018 ACM SIGUCCS Annual Conference, 2018

From a SharePoint-Based E-Learning System to Moodle.

Bernd Decker, Marius Politze, Sarah Grzemski

Proceedings of the 2018 ACM SIGUCCS Annual Conference, 2018

2017

Herausforderungen für den Support bei der Einführung eines neuen Campus-Management-Systems am Fallbeispiel RWTHonline.

Markus Baum, Ingo Hengstebeck, Sarah Grzemski

Proceedings of the 47. Jahrestagung der Gesellschaft für Informatik, 2017

Einführung eines zertifizierten Qualitätsmanagementsystems im IT-Service-Desk des IT Centers der RWTH Aachen University.

Martin Pieters, Ingo Hengstebeck, Sarah Grzemski

Proceedings of the 10. DFN-Forum, 2017

2016

Neue wege des kundensupports im IT-servicedesk des IT centers der RWTH Aachen university.

Ingo Hengstebeck, Sarah Grzemski

Proceedings of the 46. Jahrestagung der Gesellschaft für Informatik, 2016