Seyed Morteza Emadi

According to our database, Seyed Morteza Emadi authored at least 6 papers between 2013 and 2022.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2022

Personalized Priority Policies in Call Centers Using Past Customer Interaction Information.

Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande

Manag. Sci., 2022

2021

Don't Call Us, We'll Call You: An Empirical Study of Caller Behavior Under a Callback Option.

Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande

Manag. Sci., 2021

2020

A Structural Estimation Approach to Study Agent Attrition.

Seyed Morteza Emadi, Bradley R. Staats

Manag. Sci., 2020

2018

Customer Learning in Call Centers from Previous Waiting Experiences.

Seyed Morteza Emadi, Jayashankar M. Swaminathan

Oper. Res., 2018

2017

Impact of Delay Announcements in Call Centers: An Empirical Approach.

Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su

Oper. Res., 2017

2013

Structural Estimation of Callers' Delay Sensitivity in Call Centers.

O. Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su

Manag. Sci., 2013