Brett Alan Hathaway

According to our database, Brett Alan Hathaway authored at least 6 papers between 2019 and 2026.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2026

Customer Service Operations: A Gatekeeper Framework.

Maqbool Dada, Brett Alan Hathaway, Evgeny Kagan

CoRR, February, 2026

2025

Deploying Chatbots in Customer Service: Adoption Hurdles and Simple Remedies.

Evgeny Kagan, Brett Alan Hathaway, Maqbool Dada

CoRR, April, 2025

2023

The Gatekeeper's Dilemma: "When Should I Transfer This Customer?".

Brett Alan Hathaway, Evgeny Kagan, Maqbool Dada

Oper. Res., May, 2023

2022

Personalized Priority Policies in Call Centers Using Past Customer Interaction Information.

Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande

Manag. Sci., 2022

2021

Don't Call Us, We'll Call You: An Empirical Study of Caller Behavior Under a Callback Option.

Brett Alan Hathaway, Seyed Morteza Emadi, Vinayak Deshpande

Manag. Sci., 2021

2019

On first-come, first-served queues with two classes of impatient customers.

Ivo Adan, Brett Alan Hathaway, Vidyadhar G. Kulkarni

Queueing Syst. Theory Appl., 2019