O. Zeynep Aksin

According to our database, O. Zeynep Aksin authored at least 16 papers between 2000 and 2021.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of five.

2021

Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams.

Zeynep Aksin, Sarang Deo, Jónas Oddur Jónasson, Kamalini Ramdas

Manag. Sci., 2021

2020

Front-office multitasking between service encounters and back-office tasks.

Benjamin Legros, Oualid Jouini, O. Zeynep Aksin, Ger Koole

Eur. J. Oper. Res., 2020

2017

Impact of Delay Announcements in Call Centers: An Empirical Approach.

Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su

Oper. Res., 2017

2013

Structural Estimation of Callers' Delay Sensitivity in Call Centers.

O. Zeynep Aksin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su

Manag. Sci., 2013

2011

Call Centers with Delay Information: Models and Insights.

Oualid Jouini, O. Zeynep Aksin, Yves Dallery

Manuf. Serv. Oper. Manag., 2011

2010

Introduction to the Special Issue, Part 2: Teaching Service and Retail Operations Management.

Zeynep Aksin, Nicole DeHoratius

INFORMS Trans. Educ., 2010

Introduction to the Special Issue: Teaching Service and Retail Operations Management.

Zeynep Aksin, Nicole DeHoratius

INFORMS Trans. Educ., 2010

2008

Call Center Outsourcing Contract Analysis and Choice.

O. Zeynep Aksin, Francis de Véricourt, Fikri Karaesmen

Manag. Sci., 2008

On the interaction between retrials and sizing of call centers.

M. Salah Aguir, O. Zeynep Aksin, Fikri Karaesmen, Yves Dallery

Eur. J. Oper. Res., 2008

2007

Characterizing the performance of process flexibility structures.

O. Zeynep Aksin, Fikri Karaesmen

Oper. Res. Lett., 2007

2004

The impact of retrials on call center performance.

M. Salah Aguir, Fikri Karaesmen, O. Zeynep Aksin, Fabrice Chauvet

OR Spectr., 2004

Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance.

Evrim D. Günes, O. Zeynep Aksin

Manuf. Serv. Oper. Manag., 2004

2003

Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.

O. Zeynep Aksin, Patrick T. Harker

Eur. J. Oper. Res., 2003

2001

Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System.

O. Zeynep Aksin, Patrick T. Harker

Manag. Sci., 2001

Erratum to "Computing performance measures in a multi-class multi-resource processor-shared loss system" [European Journal of Operational Research 123 (2000) 61-72].

O. Zeynep Aksin, Patrick T. Harker

Eur. J. Oper. Res., 2001

2000

Computing performance measures in a multi-class multi-resource processor-shared loss system.

O. Zeynep Aksin, Patrick T. Harker

Eur. J. Oper. Res., 2000