O. Zeynep Aksin

According to our database1, O. Zeynep Aksin authored at least 15 papers between 2000 and 2020.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of five.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Other 

Links

Online presence:

On csauthors.net:

Bibliography

2020
Front-office multitasking between service encounters and back-office tasks.
Eur. J. Oper. Res., 2020

2017
Impact of Delay Announcements in Call Centers: An Empirical Approach.
Oper. Res., 2017

2013
Structural Estimation of Callers' Delay Sensitivity in Call Centers.
Manag. Sci., 2013

2011
Call Centers with Delay Information: Models and Insights.
Manuf. Serv. Oper. Manag., 2011

2010
Introduction to the Special Issue, Part 2: Teaching Service and Retail Operations Management.
INFORMS Trans. Educ., 2010

Introduction to the Special Issue: Teaching Service and Retail Operations Management.
INFORMS Trans. Educ., 2010

2008
Call Center Outsourcing Contract Analysis and Choice.
Manag. Sci., 2008

On the interaction between retrials and sizing of call centers.
Eur. J. Oper. Res., 2008

2007
Characterizing the performance of process flexibility structures.
Oper. Res. Lett., 2007

2004
The impact of retrials on call center performance.
OR Spectr., 2004

Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance.
Manuf. Serv. Oper. Manag., 2004

2003
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center.
Eur. J. Oper. Res., 2003

2001
Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System.
Manag. Sci., 2001

Erratum to "Computing performance measures in a multi-class multi-resource processor-shared loss system" [European Journal of Operational Research 123 (2000) 61-72].
Eur. J. Oper. Res., 2001

2000
Computing performance measures in a multi-class multi-resource processor-shared loss system.
Eur. J. Oper. Res., 2000


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