Shelly Ashtar

According to our database, Shelly Ashtar authored at least 2 papers between 2018 and 2021.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2021

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.

Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli

Manuf. Serv. Oper. Manag., 2021

2018

Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.

Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli

Proceedings of the Companion of the The Web Conference 2018 on The Web Conference 2018, 2018