Daniel Altman

Orcid: 0000-0002-3556-416X

According to our database1, Daniel Altman authored at least 5 papers between 2016 and 2021.

Collaborative distances:

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Dataset
Other 

Links

On csauthors.net:

Bibliography

2021
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag., 2021

2020
A threshold result for loose Hamiltonicity in random regular uniform hypergraphs.
J. Comb. Theory, Ser. B, 2020

2019
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

2018
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
Proceedings of the Companion of the The Web Conference 2018 on The Web Conference 2018, 2018

2016
Classifying Emotions in Customer Support Dialogues in Social Media.
Proceedings of the SIGDIAL 2016 Conference, 2016


  Loading...