Anat Rafaeli
Orcid: 0000-0002-0300-5806
According to our database1,
Anat Rafaeli
authored at least 11 papers
between 2004 and 2023.
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Bibliography
2023
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.
Comput. Hum. Behav., July, 2023
2022
Queueing Syst. Theory Appl., 2022
2021
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag., 2021
2019
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019
2018
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
Proceedings of the Companion of the The Web Conference 2018 on The Web Conference 2018, 2018
2016
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features.
Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization, 2016
Proceedings of the SIGDIAL 2016 Conference, 2016
2013
From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects.
Found. Trends Technol. Inf. Oper. Manag., 2013
2011
Proceedings of the 6th IEEE International Conference on Global Software Engineering, 2011
2008
2004