Sihan Ding

According to our database, Sihan Ding authored at least 5 papers between 2013 and 2025.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2025

Call center data analysis and model validation.

Ger Koole, Siqiao Li, Sihan Ding

Queueing Syst. Theory Appl., March, 2025

2017

Call centers with a postponed callback offer.

Benjamin Legros, Sihan Ding, Rob van der Mei, Oualid Jouini

OR Spectr., 2017

2015

Fluid approximation of a call center model with redials and reconnects.

Sihan Ding, Maria Remerova, Robert D. van der Mei, Bert Zwart

Perform. Evaluation, 2015

On the estimation of the true demand in call centers with redials and reconnects.

Sihan Ding, Ger Koole, Robert D. van der Mei

Eur. J. Oper. Res., 2015

2013

A method for estimation of redial and reconnect probabilities in call centers.

Sihan Ding, Ger Koole, Rob van der Mei

Proceedings of the Winter Simulations Conference: Simulation Making Decisions in a Complex World, 2013