Oualid Jouini

According to our database1, Oualid Jouini authored at least 36 papers between 2004 and 2020.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of four.



In proceedings 
PhD thesis 


Online presence:

On csauthors.net:


Combining Soft Systems Methodology, ethnographic observation, and discrete-event simulation: A case study in cancer care.
J. Oper. Res. Soc., 2020

Front-office multitasking between service encounters and back-office tasks.
Eur. J. Oper. Res., 2020

Analysis of base-stock perishable inventory systems with general lifetime and lead-time.
Eur. J. Oper. Res., 2020

On the scheduling of operations in a chat contact center.
Eur. J. Oper. Res., 2019

A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center.
Proceedings of the 2019 Winter Simulation Conference, 2019

Optimal Air Traffic Flow Management with Carbon Emissions Considerations.
Proceedings of the Optimization of Complex Systems: Theory, 2019

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments.
Oper. Res., 2018

Call centers with a postponed callback offer.
OR Spectr., 2017

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium.
Optim. Lett., 2017

Optimal scheduling in call centers with a callback option.
Perform. Evaluation, 2016

Existence of Nash equilibrium for chance-constrained games.
Oper. Res. Lett., 2016

Equivalent Nonlinear Complementarity Problem for Chance-constrained Games.
Electron. Notes Discret. Math., 2016

A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts.
Comput. Ind. Eng., 2016

Patient-hospital communication: A platform to improve outpatient chemotherapy.
Proceedings of the Winter Simulation Conference, WSC 2016, 2016

Solving Chance-Constrained Games Using Complementarity Problems.
Proceedings of the Operations Research and Enterprise Systems, 2016

A Complementarity Problem Formulation for Chance-constraine Games.
Proceedings of 5th the International Conference on Operations Research and Enterprise Systems (ICORES 2016), 2016

Simulation-based optimization of staffing levels in an emergency department.
Simul., 2015

Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts.
Proceedings of the Operations Research and Enterprise Systems, 2015

Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach.
Proceedings of the ICORES 2015, 2015

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches.
Proceedings of the Complex Systems Design & Management, 2015

Bi-matrix Game with Random Payoffs.
Proceedings of the 13th Cologne Twente Workshop on Graphs and Combinatorial Optimization, 2015

Service Systems with Finite and Heterogeneous Customer Arrivals.
Manuf. Serv. Oper. Manag., 2014

On multiple priority multi-server queues with impatience.
J. Oper. Res. Soc., 2014

A comprehensive simulation modeling of an emergency department: a case study for simulation optimization of staffing levels.
Proceedings of the 2014 Winter Simulation Conference, 2014

Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts.
Proceedings of the Operations Research and Enterprise Systems, 2014

A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts.
Proceedings of the ICORES 2014, 2014

Control policies for single-stage production systems with perishable inventory and customer impatience.
Ann. Oper. Res., 2013

Staffing a call center with uncertain non-stationary arrival rate and flexibility.
OR Spectr., 2012

Analysis of a last come first served queueing system with customer abandonment.
Comput. Oper. Res., 2012

Call Centers with Delay Information: Models and Insights.
Manuf. Serv. Oper. Manag., 2011

Online scheduling policies for multiclass call centers with impatient customers.
Eur. J. Oper. Res., 2010

Moments of first passage times in general birth-death processes.
Math. Methods Oper. Res., 2008

Analysis of the Impact of Team-Based Organizations in Call Center Management.
Manag. Sci., 2008

Stationary delays for a two-class priority queue with impatient customers.
Proceedings of the 2nd International Conference on Performance Evaluation Methodolgies and Tools, 2007

Predicting queueing delays for multiclass call centers.
Proceedings of the 1st International Conference on Performance Evaluation Methodolgies and Tools, 2006

Stochastic Models of Customer Portfolio Management in Call Centers.
Proceedings of the Operations Research, 2004