Oualid Jouini

According to our database, Oualid Jouini authored at least 36 papers between 2004 and 2020.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2020

Combining Soft Systems Methodology, ethnographic observation, and discrete-event simulation: A case study in cancer care.

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal

J. Oper. Res. Soc., 2020

Front-office multitasking between service encounters and back-office tasks.

Benjamin Legros, Oualid Jouini, O. Zeynep Aksin, Ger Koole

Eur. J. Oper. Res., 2020

Analysis of base-stock perishable inventory systems with general lifetime and lead-time.

Chaaben Kouki, Benjamin Legros, M. Zied Babai, Oualid Jouini

Eur. J. Oper. Res., 2020

2019

On the scheduling of operations in a chat contact center.

Benjamin Legros, Oualid Jouini

Eur. J. Oper. Res., 2019

A Simple Solution for Optimizing Weekly Agent Scheduling in a Multi-Skill Multi-Channel Contact Center.

Siqiao Li, Ger Koole, Oualid Jouini

Proceedings of the 2019 Winter Simulation Conference, 2019

Optimal Air Traffic Flow Management with Carbon Emissions Considerations.

Sadeque Hamdan, Oualid Jouini, Ali Cheaitou, Zied Jemaï, Imad Alsyouf, Maamar Bettayeb

Proceedings of the Optimization of Complex Systems: Theory, 2019

2018

A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments.

Benjamin Legros, Oualid Jouini, Ger Koole

Oper. Res., 2018

2017

Call centers with a postponed callback offer.

Benjamin Legros, Sihan Ding, Rob van der Mei, Oualid Jouini

OR Spectr., 2017

Distributionally robust chance-constrained games: existence and characterization of Nash equilibrium.

Vikas Vikram Singh, Oualid Jouini, Abdel Lisser

Optim. Lett., 2017

2016

Optimal scheduling in call centers with a callback option.

Benjamin Legros, Oualid Jouini, Ger Koole

Perform. Evaluation, 2016

Existence of Nash equilibrium for chance-constrained games.

Vikas Vikram Singh, Oualid Jouini, Abdel Lisser

Oper. Res. Lett., 2016

Equivalent Nonlinear Complementarity Problem for Chance-constrained Games.

Vikas Vikram Singh, Oualid Jouini, Abdel Lisser

Electron. Notes Discret. Math., 2016

A joint chance-constrained programming approach for call center workforce scheduling under uncertain call arrival forecasts.

Mathilde Excoffier, Céline Gicquel, Oualid Jouini

Comput. Ind. Eng., 2016

Patient-hospital communication: A platform to improve outpatient chemotherapy.

Guillaume Lamé, Oualid Jouini, Julie Stal-Le Cardinal, Muriel Carvalho, Christophe Tournigand, Pierre Wolkenstein

Proceedings of the Winter Simulation Conference, WSC 2016, 2016

Solving Chance-Constrained Games Using Complementarity Problems.

Vikas Vikram Singh, Oualid Jouini, Abdel Lisser

Proceedings of the Operations Research and Enterprise Systems, 2016

A Complementarity Problem Formulation for Chance-constraine Games.

Vikas Vikram Singh, Oualid Jouini, Abdel Lisser

Proceedings of 5th the International Conference on Operations Research and Enterprise Systems (ICORES 2016), 2016

2015

Simulation-based optimization of staffing levels in an emergency department.

Karim Ghanes, Mathias Wargon, Oualid Jouini, Zied Jemaï, Agapitos Diakogiannis, Romain Hellmann, Valérie Thomas, Ger Koole

Simul., 2015

Distributionally Robust Optimization for Scheduling Problem in Call Centers with Uncertain Forecasts.

Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser

Proceedings of the Operations Research and Enterprise Systems, 2015

Scheduling Problem in Call Centers with Uncertain Arrival Rates Forecasts - A Distributionally Robust Approach.

Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser

Proceedings of the ICORES 2015, 2015

Analysis of Implementation of Care Coordination in a Multi-level Care Provider Organization: A Need for Systems Approaches.

Guillaume Lamé, Tu-Anh Duong, Marija Jankovic, Julie Stal-Le Cardinal, Oualid Jouini

Proceedings of the Complex Systems Design & Management, 2015

Bi-matrix Game with Random Payoffs.

Vikas Vikram Singh, Oualid Jouini, Abdel Lisser

Proceedings of the 13th Cologne Twente Workshop on Graphs and Combinatorial Optimization, 2015

2014

Service Systems with Finite and Heterogeneous Customer Arrivals.

Rowan Wang, Oualid Jouini, Saif Benjaafar

Manuf. Serv. Oper. Manag., 2014

On multiple priority multi-server queues with impatience.

Oualid Jouini, A. Roubos

J. Oper. Res. Soc., 2014

A comprehensive simulation modeling of an emergency department: a case study for simulation optimization of staffing levels.

Karim Ghanes, Oualid Jouini, Zied Jemaï, Mathias Wargon, Romain Hellmann, Valérie Thomas, Ger Koole

Proceedings of the 2014 Winter Simulation Conference, 2014

Comparison of Stochastic Programming Approaches for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts.

Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser

Proceedings of the Operations Research and Enterprise Systems, 2014

A Stochastic Programming Approach for Staffing and Scheduling Call Centers with Uncertain Demand Forecasts.

Mathilde Excoffier, Céline Gicquel, Oualid Jouini, Abdel Lisser

Proceedings of the ICORES 2014, 2014

2013

Control policies for single-stage production systems with perishable inventory and customer impatience.

Stratos Ioannidis, Oualid Jouini, Angelos A. Economopoulos, Vassilis S. Kouikoglou

Ann. Oper. Res., 2013

2012

Staffing a call center with uncertain non-stationary arrival rate and flexibility.

Shuangqing Liao, Ger Koole, Christian van Delft, Oualid Jouini

OR Spectr., 2012

Analysis of a last come first served queueing system with customer abandonment.

Oualid Jouini

Comput. Oper. Res., 2012

2011

Call Centers with Delay Information: Models and Insights.

Oualid Jouini, O. Zeynep Aksin, Yves Dallery

Manuf. Serv. Oper. Manag., 2011

2010

Online scheduling policies for multiclass call centers with impatient customers.

Oualid Jouini, Auke Pot, Ger Koole, Yves Dallery

Eur. J. Oper. Res., 2010

2008

Moments of first passage times in general birth-death processes.

Oualid Jouini, Yves Dallery

Math. Methods Oper. Res., 2008

Analysis of the Impact of Team-Based Organizations in Call Center Management.

Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah

Manag. Sci., 2008

2007

Stationary delays for a two-class priority queue with impatient customers.

Oualid Jouini, Yves Dallery

Proceedings of the 2nd International Conference on Performance Evaluation Methodolgies and Tools, 2007

2006

Predicting queueing delays for multiclass call centers.

Oualid Jouini, Yves Dallery

Proceedings of the 1st International Conference on Performance Evaluation Methodolgies and Tools, 2006

2004

Stochastic Models of Customer Portfolio Management in Call Centers.

Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah

Proceedings of the Operations Research, 2004