Tiina Kemppainen

According to our database, Tiina Kemppainen authored at least 15 papers between 2018 and 2026.

Collaborative distances:

• Dijkstra number of six.
• Erdős number of five.

2026

What Makes or Breaks an Immersive Online Customer Journey? Digital Native Generation Z Customers' Experiences.

Tiina Kaleton, Matilda Holkkola, Tiina Kemppainen, Lauri Frank

Proceedings of the 59th Hawaii International Conference on System Sciences, 2026

2025

Why Do Showroomers Experience Feelings of Guilt?

Matilda Holkkola, Tiina Kemppainen, Lauri Frank

Proceedings of the 11th International Workshop on Socio-Technical Perspectives in Information Systems (STPIS 2025), 2025

Dark Sides of Customer Immersion in Online Shopping: A Qualitative Study.

Tiina Paananen, Tiina Kemppainen, Lauri Frank

Proceedings of the 31st Americas Conference on Information Systems: Intelligent Technologies for a Better Future, 2025

2023

How Can Favorite Digital Services Enhance Users' Digital Well-Being? A Qualitative Study.

Tiina Kemppainen, Tiina Paananen

Proceedings of the Information Systems, 2023

2022

What is meaningful for responsible shoppers in online fashion retail?

Tiina Kemppainen, Lauri Frank, Veera Luhtanen

Proceedings of the 8th International Workshop on Socio-Technical Perspective in Information Systems Development (STPIS 2022), 2022

Customer-Brand Relationships in the Context of Digital Brands.

Tiina Paananen, Lauri Frank, Tiina Kemppainen

Proceedings of the 35th Bled eConference - Digital Restructuring and Human (Re)action, June 26, 2022

Barriers to Data-Driven Decision-Making Among Online Retailers.

Tiina Kemppainen, Lauri Frank, Markus Makkonen, Antti Kallio

Proceedings of the 35th Bled eConference - Digital Restructuring and Human (Re)action, June 26, 2022

2021

Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer.

Jussi Nyrhinen, Tiina Kemppainen, Miia Grénman, Lauri Frank, Markus Makkonen, Terhi-Anna Wilska

Proceedings of the Information Systems, 2021

The Effects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online Shopping.

Markus Makkonen, Lauri Frank, Tiina Kemppainen

Proceedings of the 34th Bled eConference: Digital Support from Crisis to Progressive Change, June 27, 2021

Barriers to Responsible Consumption in e-Commerce: Evidence from Fashion Shoppers.

Tiina Kemppainen, Lauri Frank, Markus Makkonen

Proceedings of the 34th Bled eConference: Digital Support from Crisis to Progressive Change, June 27, 2021

2020

Identifying the Ideal Types of Online Shoppers: A Qualitative Analysis of Online Shopping.

Eeva Kettunen, Tiina Kemppainen, Matias Lievonen, Markus Makkonen, Lauri Frank, Tuomas Kari

Int. J. E Serv. Mob. Appl., 2020

2019

The Effects of Individual Values on Online Shopping Spending.

Markus Makkonen, Lauri Frank, Tiina Kemppainen

Proceedings of the 32nd Bled eConference: Humanizing Technology for a Sustainable Society, 2019

Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters?

Tiina Kemppainen, Markus Makkonen, Lauri Frank

Proceedings of the 32nd Bled eConference: Humanizing Technology for a Sustainable Society, 2019

How Are Negative Customer Experiences Formed? A Qualitative Study of Customers' Online Shopping Journeys.

Tiina Kemppainen, Lauri Frank

Proceedings of the Business Information Systems Workshops, 2019

2018

Ideal Types of Online Shoppers - A Qualitative Analysis of Online Shopping Behavior.

Eeva Kettunen, Tiina Kemppainen, Matias Lievonen, Markus Makkonen, Lauri Frank, Tuomas Kari

Proceedings of the 12th Mediterranean Conference on Information Systems, 2018