Itay Gurvich

According to our database1, Itay Gurvich authored at least 24 papers between 2008 and 2020.

Collaborative distances:
  • Dijkstra number2 of five.
  • Erdős number3 of four.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
Other 

Links

On csauthors.net:

Bibliography

2020
Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting.
Manufacturing & Service Operations Management, 2020

On the Taylor Expansion of Value Functions.
Oper. Res., 2020

2019
Coverage, Coarseness, and Classification: Determinants of Social Efficiency in Priority Queues.
Manag. Sci., 2019

Online Allocation and Pricing: Constant Regret via Bellman Inequalities.
CoRR, 2019

2018
Learning by Doing versus Learning by Viewing: An Empirical Study of Data Analyst Productivity on a Collaborative Platform at eBay.
Proc. ACM Hum. Comput. Interact., 2018

Collaboration and Multitasking in Networks: Prioritization and Achievable Capacity.
Manag. Sci., 2018

Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue.
Oper. Res., 2018

2017
Call Center Staffing: Service-Level Constraints and Index Priorities.
Oper. Res., 2017

Uniformly bounded regret in the multi-secretary problem.
CoRR, 2017

2016
Hospital Readmissions Reduction Program: An Economic and Operational Analysis.
Manag. Sci., 2016

2015
Collaboration and Multitasking in Networks: Architectures, Bottlenecks, and Capacity.
Manufacturing & Service Operations Management, 2015

2014
Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State.
Math. Oper. Res., 2014

Validity of Heavy-Traffic Steady-State Approximations in Multiclass Queueing Networks: The Case of Queue-Ratio Disciplines.
Math. Oper. Res., 2014

2012
Overflow Networks: Approximations and Implications to Call Center Outsourcing.
Oper. Res., 2012

2011
Centralized vs. Decentralized Ambulance Diversion: A Network Perspective.
Manag. Sci., 2011

"We Will Be Right with You": Managing Customer Expectations with Vague Promises and Cheap Talk.
Oper. Res., 2011

2010
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance.
Manufacturing & Service Operations Management, 2010

Pricing and Dimensioning Competing Large-Scale Service Providers.
Manufacturing & Service Operations Management, 2010

Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
Manag. Sci., 2010

Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing.
Oper. Res., 2010

2009
Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems.
Manufacturing & Service Operations Management, 2009

Queue-and-Idleness-Ratio Controls in Many-Server Service Systems.
Math. Oper. Res., 2009

Cross-Selling in a Call Center with a Heterogeneous Customer Population.
Oper. Res., 2009

2008
Service-Level Differentiation in Call Centers with Fully Flexible Servers.
Manag. Sci., 2008


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