Yong-Pin Zhou

According to our database, Yong-Pin Zhou authored at least 19 papers between 2002 and 2023.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2023

Pooling Agents for Customer-Intensive Services.

Zhongbin Wang, Luyi Yang, Shiliang Cui, Sezer Ülkü, Yong-Pin Zhou

Oper. Res., May, 2023

2022

Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform.

Qiuping Yu, Yiming Zhang, Yong-Pin Zhou

Manag. Sci., 2022

2021

Call to Duty: Just-in-Time Scheduling in a Restaurant Chain.

Masoud Kamalahmadi, Qiuping Yu, Yong-Pin Zhou

Manag. Sci., 2021

2018

Impact of Queue Configuration on Service Time: Evidence from a Supermarket.

Jingqi Wang, Yong-Pin Zhou

Manag. Sci., 2018

2015

Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling.

Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord, Herbert Ristock

Manuf. Serv. Oper. Manag., 2015

The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China.

Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou, Lei Li

Inf. Technol. Manag., 2015

2014

How does customer self-construal moderate CRM value creation chain?

Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou

Electron. Commer. Res. Appl., 2014

2012

Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers.

Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou

Manuf. Serv. Oper. Manag., 2012

Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study.

Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu

Inf. Technol. Manag., 2012

A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost.

Apurva Jain, Kamran Moinzadeh, Yong-Pin Zhou

Oper. Res., 2012

2009

ADTreesLogit model for customer churn prediction.

Jiayin Qi, Li Zhang, Yanping Liu, Ling Li, Yong-Pin Zhou, Yao Shen, Liang Liang, Huaizu Li

Ann. Oper. Res., 2009

2008

Analysis of scale effects in peer-to-peer networks.

Yung-Ming Li, Yong Tan, Yong-Pin Zhou

IEEE/ACM Trans. Netw., 2008

Call Center Outsourcing: Coordinating Staffing Level and Service Quality.

Z. Justin Ren, Yong-Pin Zhou

Manag. Sci., 2008

2007

Call-Routing Schemes for Call-Center Outsourcing.

Noah Gans, Yong-Pin Zhou

Manuf. Serv. Oper. Manag., 2007

Coordinated Replenishment Strategies in Inventory/Distribution Systems.

Mustafa Çagri Gürbüz, Kamran Moinzadeh, Yong-Pin Zhou

Manag. Sci., 2007

2006

On the incomplete results for the heterogeneous server problem.

Francis de Véricourt, Yong-Pin Zhou

Queueing Syst. Theory Appl., 2006

2005

Managing Response Time in a Call-Routing Problem with Service Failure.

Francis de Véricourt, Yong-Pin Zhou

Oper. Res., 2005

2003

A Call-Routing Problem with Service-Level Constraints.

Noah Gans, Yong-Pin Zhou

Oper. Res., 2003

2002

Managing Learning and Turnover in Employee Staffing.

Noah Gans, Yong-Pin Zhou

Oper. Res., 2002