Aashraya Sachdeva

According to our database, Aashraya Sachdeva authored at least 6 papers between 2023 and 2026.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2026

RECOVER: Robust Entity Correction via agentic Orchestration of hypothesis Variants for Evidence-based Recovery.

Abhishek Kumar, Aashraya Sachdeva

CoRR, March, 2026

Beyond IVR: Benchmarking Customer Support LLM Agents for Business-Adherence.

Sumanth Balaji, Piyush Mishra, Aashraya Sachdeva, Suraj Agrawal

Proceedings of the 19th Conference of the European Chapter of the Association for Computational Linguistics, 2026

2024

Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance.

Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: EMNLP 2024, 2024

2023

Tailored Real-Time Call Summarization System for Contact Centers.

Aashraya Sachdeva, Sai Nishanth Padala, Anup Pattnaik, Varun Nathan, Cijo George, Ayush Kumar, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

CauSE: Causal Search Engine for Understanding Contact-Center Conversations.

Anup Pattnaik, Tanay Narshana, Aashraya Sachdeva, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations.

Suraj Agrawal, Aashraya Sachdeva, Soumya Jain, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023