Digvijay Ingle

According to our database, Digvijay Ingle authored at least 7 papers between 2022 and 2025.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of five.

2025

STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance.

Prajwal Sood, Rajdeep Agrawal, Mayank Sati, Digvijay Ingle, Cijo George

Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, 2025

2024

Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance.

Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa

Proceedings of the 2024 Conference on Empirical Methods in Natural Language Processing: EMNLP 2024, 2024

2023

Towards Probing Contact Center Large Language Models.

Varun Nathan, Ayush Kumar, Digvijay Ingle, Jithendra Vepa

CoRR, 2023

COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery.

Rishabh Kumar Tripathi, Digvijay Ingle, Ayush Kumar, Cijo George, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

Listening To Silences In Contact Center Conversations Using Textual Cues.

Digvijay Ingle, Ayush Kumar, Jithendra Vepa

Proceedings of the 24th Annual Conference of the International Speech Communication Association, 2023

2022

Real-Time Monitoring of Silences in Contact Center Conversations.

Digvijay Ingle, Ayush Kumar, Krishnachaitanya Gogineni, Jithendra Vepa

Proceedings of the 23rd Annual Conference of the International Speech Communication Association, 2022

Investigating the Characteristics of a Transformer in a Few-Shot Setup: Does Freezing Layers in RoBERTa Help?

Digvijay Ingle, Rishabh Kumar Tripathi, Ayush Kumar, Kevin Patel, Jithendra Vepa

Proceedings of the Fifth BlackboxNLP Workshop on Analyzing and Interpreting Neural Networks for NLP, 2022