Avishai Mandelbaum

According to our database1, Avishai Mandelbaum authored at least 59 papers between 1988 and 2018.

Collaborative distances:



In proceedings 
PhD thesis 


On csauthors.net:


Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection.
Queueing Syst., 2018

Time-varying many-server finite-queues in tandem: Comparing blocking mechanisms via fluid models.
Oper. Res. Lett., 2018

To aggregate or to eliminate? Optimal model simplification for improved process performance prediction.
Inf. Syst., 2018

Personalized queues: the customer view, via a fluid model of serving least-patient first.
Queueing Syst., 2017

Traveling time prediction in scheduled transportation with journey segments.
Inf. Syst., 2017

Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing.
Operations Research, 2017

Conformance checking and performance improvement in scheduled processes: A queueing-network perspective.
Inf. Syst., 2016

Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective (Extended Abstract).
Proceedings of the 7th International Workshop on Enterprise Modeling and Information Systems Architectures, 2016

The ROAD from Sensor Data to Process Instances via Interaction Mining.
Proceedings of the Advanced Information Systems Engineering, 2016

P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction.
Proceedings of the Business Process Management - 14th International Conference, 2016

Queue mining for delay prediction in multi-class service processes.
Inf. Syst., 2015

Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback.
Operations Research, 2015

On Predicting Traveling Times in Scheduled Transportation (Extended Abstract).
Proceedings of the 2nd International Workshop on Mining Urban Data co-located with 32nd International Conference on Machine Learning (ICML 2015), 2015

Discovery and Validation of Queueing Networks in Scheduled Processes.
Proceedings of the Advanced Information Systems Engineering, 2015

Data-Driven Performance Analysis of Scheduled Processes.
Proceedings of the Business Process Management - 13th International Conference, 2015

Discovering Queues from Event Logs with Varying Levels of Information.
Proceedings of the Business Process Management Workshops - BPM 2015, 13th International Workshops, Innsbruck, Austria, August 31, 2015

Performance-based routing.
Oper. Res. Lett., 2014

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.
Manufacturing & Service Operations Management, 2014

Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State.
Math. Oper. Res., 2014

Queue Mining - Predicting Delays in Service Processes.
Proceedings of the Advanced Information Systems Engineering, 2014

Mining Resource Scheduling Protocols.
Proceedings of the Business Process Management - 12th International Conference, 2014

Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime.
Queueing Syst., 2013

Erratum to: Data-stories about (im)patient customers in tele-queues.
Queueing Syst., 2013

Data-stories about (im)patient customers in tele-queues.
Queueing Syst., 2013

Queues with Many Servers and Impatient Customers.
Math. Oper. Res., 2012

On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers.
Management Science, 2012

Control of Fork-Join Networks in heavy traffic.
Proceedings of the 50th Annual Allerton Conference on Communication, 2012

Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing.
ACM Trans. Model. Comput. Simul., 2011

Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.
Operations Research, 2011

Designing a call center with an IVR (Interactive Voice Response).
Queueing Syst., 2010

Directional Derivatives of Oblique Reflection Maps.
Math. Oper. Res., 2010

Service Engineering: Data-Based Course Development and Teaching.
INFORMS Trans. Education, 2010

Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing.
Proceedings of the 2010 Winter Simulation Conference, 2010

Simplified Control Problems for Multiclass Many-Server Queueing Systems.
Math. Oper. Res., 2009

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.
Operations Research, 2009

Toward Simulation-based Real-time Decision-support Systems for Emergency Departments.
Proceedings of the 2009 Winter Simulation Conference, 2009

InEDvance: Advanced IT in Support of Emergency Department Management.
Proceedings of the Next Generation Information Technologies and Systems, 2009

Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime.
Math. Oper. Res., 2008

Service-Level Differentiation in Call Centers with Fully Flexible Servers.
Management Science, 2008

Staffing of Time-Varying Queues to Achieve Time-Stable Performance.
Management Science, 2008

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue.
Queueing Syst., 2005

A Brownian control problem for a simple queueing system in the Halfin-Whitt regime.
Systems & Control Letters, 2004

Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences.
Queueing Syst., 2004

Heavy Traffic Limits for Queues with Many Deterministic Servers.
Queueing Syst., 2004

The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the M/M/n + G queue.
OR Spectrum, 2004

Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule.
Operations Research, 2004

Dimensioning Large Call Centers.
Operations Research, 2004

Telephone Call Centers: Tutorial, Review, and Research Prospects.
Manufacturing & Service Operations Management, 2003

Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials.
Telecommunication Systems, 2002

Designing a Call Center with Impatient Customers.
Manufacturing & Service Operations Management, 2002

Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support.
Management Science, 2002

Queueing Models of Call Centers: An Introduction.
Annals OR, 2002

A model for rational abandonments from invisible queues.
Queueing Syst., 2000

Estimating characteristics of queueing networks using transactional data.
Queueing Syst., 1998

Strong approximations for Markovian service networks.
Queueing Syst., 1998

Strong Approximations for Time-Dependent Queues.
Math. Oper. Res., 1995

On Harris Recurrence in Continuous Time.
Math. Oper. Res., 1994

Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations.
Math. Oper. Res., 1991

Empirical Evaluation of a Queueing Network Model for Semiconductor Wafer Fabrication.
Operations Research, 1988