Avishai Mandelbaum

According to our database, Avishai Mandelbaum authored at least 64 papers between 1988 and 2023.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of three.

2023

Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach.

Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov

Oper. Res., May, 2023

2022

Appointment-driven service systems with many servers.

Junfei Huang, Avishai Mandelbaum, Petar Momcilovic

Queueing Syst. Theory Appl., 2022

2020

Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions - Cost Minimization via Fluid Models.

Noa Zychlinski, Avishai Mandelbaum, Petar Momcilovic, Izack Cohen

Manuf. Serv. Oper. Manag., 2020

Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center.

Avishai Mandelbaum, Petar Momcilovic, Nikolaos Trichakis, Sarah Kadish, Ryan Leib, Craig A. Bunnell

Manag. Sci., 2020

2019

Erlang-S: A Data-Based Model of Servers in Queueing Networks.

David Azriel, Paul D. Feigin, Avishai Mandelbaum

Manag. Sci., 2019

2018

Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection.

Noa Zychlinski, Avishai Mandelbaum, Petar Momcilovic

Queueing Syst. Theory Appl., 2018

Time-varying many-server finite-queues in tandem: Comparing blocking mechanisms via fluid models.

Noa Zychlinski, Petar Momcilovic, Avishai Mandelbaum

Oper. Res. Lett., 2018

To aggregate or to eliminate? Optimal model simplification for improved process performance prediction.

Arik Senderovich, Alexander Shleyfman, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum

Inf. Syst., 2018

2017

Personalized queues: the customer view, via a fluid model of serving least-patient first.

Avishai Mandelbaum, Petar Momcilovic

Queueing Syst. Theory Appl., 2017

Traveling time prediction in scheduled transportation with journey segments.

Avigdor Gal, Avishai Mandelbaum, François Schnitzler, Arik Senderovich, Matthias Weidlich

Inf. Syst., 2017

Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing.

Junfei Huang, Avishai Mandelbaum, Hanqin Zhang, Jiheng Zhang

Oper. Res., 2017

2016

Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective.

Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell

EMISA Forum, 2016

Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective (Extended Abstract).

Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell

Proceedings of the 7th International Workshop on Enterprise Modeling and Information Systems Architectures, 2016

The ROAD from Sensor Data to Process Instances via Interaction Mining.

Arik Senderovich, Andreas Rogge-Solti, Avigdor Gal, Jan Mendling, Avishai Mandelbaum

Proceedings of the Advanced Information Systems Engineering, 2016

P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction.

Arik Senderovich, Alexander Shleyfman, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum

Proceedings of the Business Process Management - 14th International Conference, 2016

2015

Queue mining for delay prediction in multi-class service processes.

Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum

Inf. Syst., 2015

Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback.

Junfei Huang, Boaz Carmeli, Avishai Mandelbaum

Oper. Res., 2015

On Predicting Traveling Times in Scheduled Transportation (Extended Abstract).

Avigdor Gal, Avishai Mandelbaum, François Schnitzler, Arik Senderovich, Matthias Weidlich

Proceedings of the 2nd International Workshop on Mining Urban Data co-located with 32nd International Conference on Machine Learning (ICML 2015), 2015

Discovery and Validation of Queueing Networks in Scheduled Processes.

Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell

Proceedings of the Advanced Information Systems Engineering, 2015

Data-Driven Performance Analysis of Scheduled Processes.

Arik Senderovich, Andreas Rogge-Solti, Avigdor Gal, Jan Mendling, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell

Proceedings of the Business Process Management - 13th International Conference, 2015

Discovering Queues from Event Logs with Varying Levels of Information.

Arik Senderovich, Sander J. J. Leemans, Shahar Harel, Avigdor Gal, Avishai Mandelbaum, Wil M. P. van der Aalst

Proceedings of the Business Process Management Workshops - BPM 2015, 13th International Workshops, Innsbruck, Austria, August 31, 2015

2014

Performance-based routing.

Avishai Mandelbaum, Petar Momcilovic

Oper. Res. Lett., 2014

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.

Galit B. Yom-Tov, Avishai Mandelbaum

Manuf. Serv. Oper. Manag., 2014

Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State.

Itai Gurvich, Junfei Huang, Avishai Mandelbaum

Math. Oper. Res., 2014

Queue Mining - Predicting Delays in Service Processes.

Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum

Proceedings of the Advanced Information Systems Engineering, 2014

Mining Resource Scheduling Protocols.

Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum

Proceedings of the Business Process Management - 12th International Conference, 2014

2013

Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime.

Ananda P. Weerasinghe, Avishai Mandelbaum

Queueing Syst. Theory Appl., 2013

Erratum to: Data-stories about (im)patient customers in tele-queues.

Avishai Mandelbaum, Sergey Zeltyn

Queueing Syst. Theory Appl., 2013

Data-stories about (im)patient customers in tele-queues.

Avishai Mandelbaum, Sergey Zeltyn

Queueing Syst. Theory Appl., 2013

2012

Queues with Many Servers and Impatient Customers.

Avishai Mandelbaum, Petar Momcilovic

Math. Oper. Res., 2012

On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers.

Avishai Mandelbaum, Petar Momcilovic, Yulia Tseytlin

Manag. Sci., 2012

Control of Fork-Join Networks in heavy traffic.

Rami Atar, Avishai Mandelbaum, Asaf Zviran

Proceedings of the 50th Annual Allerton Conference on Communication, 2012

2011

Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing.

Sergey Zeltyn, Yariv N. Marmor, Avishai Mandelbaum, Boaz Carmeli, Ohad Greenshpan, Yossi Mesika, Segev Wasserkrug, Pnina Vortman, Avraham Shtub, Tirza Lauterman, Dagan Schwartz, Kobi Moskovitch, Sara Tzafrir, Fuad Basis

ACM Trans. Model. Comput. Simul., 2011

Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.

Mor Armony, Avishai Mandelbaum

Oper. Res., 2011

2010

Designing a call center with an IVR (Interactive Voice Response).

Polyna Khudyakov, Paul D. Feigin, Avishai Mandelbaum

Queueing Syst. Theory Appl., 2010

Directional Derivatives of Oblique Reflection Maps.

Avi Mandelbaum, Kavita Ramanan

Math. Oper. Res., 2010

Service Engineering: Data-Based Course Development and Teaching.

Avishai Mandelbaum, Sergey Zeltyn

INFORMS Trans. Educ., 2010

Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing.

Zohar Feldman, Avishai Mandelbaum

Proceedings of the 2010 Winter Simulation Conference, 2010

2009

Simplified Control Problems for Multiclass Many-Server Queueing Systems.

Rami Atar, Avi Mandelbaum, Gennady Shaikhet

Math. Oper. Res., 2009

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.

Avishai Mandelbaum, Sergey Zeltyn

Oper. Res., 2009

Toward Simulation-based Real-time Decision-support Systems for Emergency Departments.

Yariv N. Marmor, Segev Wasserkrug, Sergey Zeltyn, Yossi Mesika, Ohad Greenshpan, Boaz Carmeli, Avraham Shtub, Avishai Mandelbaum

Proceedings of the 2009 Winter Simulation Conference, 2009

<i>InEDvance</i>: Advanced IT in Support of Emergency Department Management.

Segev Wasserkrug, Ohad Greenshpan, Yariv N. Marmor, Boaz Carmeli, Pnina Vortman, Fuad Basis, Dagan Schwartz, Avishai Mandelbaum

Proceedings of the Next Generation Information Technologies and Systems, 2009

2008

Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime.

Avishai Mandelbaum, Petar Momcilovic

Math. Oper. Res., 2008

Service-Level Differentiation in Call Centers with Fully Flexible Servers.

Itay Gurvich, Mor Armony, Avishai Mandelbaum

Manag. Sci., 2008

Staffing of Time-Varying Queues to Achieve Time-Stable Performance.

Zohar Feldman, Avishai Mandelbaum, William A. Massey, Ward Whitt

Manag. Sci., 2008

2005

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/<i>n</i> + G Queue.

Sergey Zeltyn, Avishai Mandelbaum

Queueing Syst. Theory Appl., 2005

2004

A Brownian control problem for a simple queueing system in the Halfin-Whitt regime.

Rami Atar, Avi Mandelbaum, Martin I. Reiman

Syst. Control. Lett., 2004

Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences.

Nahum Shimkin, Avishai Mandelbaum

Queueing Syst. Theory Appl., 2004

Heavy Traffic Limits for Queues with Many Deterministic Servers.

Predrag R. Jelenkovic, Avishai Mandelbaum, Petar Momcilovic

Queueing Syst. Theory Appl., 2004

The impact of customers' patience on delay and abandonment: some empirically-driven experiments with the M/M/<i>n</i> + G queue.

Avi Mandelbaum, Sergey Zeltyn

OR Spectr., 2004

Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule.

Avishai Mandelbaum, Alexander L. Stolyar

Oper. Res., 2004

Dimensioning Large Call Centers.

Sem C. Borst, Avishai Mandelbaum, Martin I. Reiman

Oper. Res., 2004

2003

Telephone Call Centers: Tutorial, Review, and Research Prospects.

Noah Gans, Ger Koole, Avishai Mandelbaum

Manuf. Serv. Oper. Manag., 2003

2002

Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials.

Avishai Mandelbaum, William A. Massey, Martin I. Reiman, Alexander L. Stolyar, Brian Rider

Telecommun. Syst., 2002

Designing a Call Center with Impatient Customers.

O. Garnett, Avishai Mandelbaum, Martin I. Reiman

Manuf. Serv. Oper. Manag., 2002

Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support.

Ety Zohar, Avishai Mandelbaum, Nahum Shimkin

Manag. Sci., 2002

Queueing Models of Call Centers: An Introduction.

Ger Koole, Avishai Mandelbaum

Ann. Oper. Res., 2002

2000

A model for rational abandonments from invisible queues.

Avishai Mandelbaum, Nahum Shimkin

Queueing Syst. Theory Appl., 2000

1998

Estimating characteristics of queueing networks using transactional data.

Avishai Mandelbaum, Sergey Zeltyn

Queueing Syst. Theory Appl., 1998

Strong approximations for Markovian service networks.

Avishai Mandelbaum, William A. Massey, Martin I. Reiman

Queueing Syst. Theory Appl., 1998

1995

Strong Approximations for Time-Dependent Queues.

Avi Mandelbaum, William A. Massey

Math. Oper. Res., 1995

1994

On Harris Recurrence in Continuous Time.

Haya Kaspi, Avi Mandelbaum

Math. Oper. Res., 1994

1991

Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations.

Hong Chen, Avi Mandelbaum

Math. Oper. Res., 1991

1988

Empirical Evaluation of a Queueing Network Model for Semiconductor Wafer Fabrication.

Hong Chen, J. Michael Harrison, Avi Mandelbaum, Ann van Ackere, Lawrence M. Wein

Oper. Res., 1988