Francis Gacenga

According to our database, Francis Gacenga authored at least 5 papers between 2011 and 2014.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of five.

2014

IT Service Management: A Cross-national Study of ITIL Adoption.

Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe

Commun. Assoc. Inf. Syst., 2014

2012

Extending the IT service quality measurement framework through a systematic literature review.

Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras

J. Serv. Sci. Res., 2012

2011

Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach.

Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan

Proceedings of the Pacific Asia Conference on Information Systems, 2011

Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).

Francis Gacenga, Aileen Cater-Steel

Proceedings of the Pacific Asia Conference on Information Systems, 2011

IT Service Management: Towards a Contingency Theory of Performance Measurement.

Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman

Proceedings of the International Conference on Information Systems, 2011