Han Zhang

Orcid: 0000-0002-6258-2486

Affiliations:
  • Georgia Institute of Technology, College of Management, Atlanta, GA, USA
  • University of Texas at Austin, Department of Management Science and Information Systems, Austin, TX, USA (PhD 2000)


According to our database1, Han Zhang authored at least 41 papers between 2000 and 2024.

Collaborative distances:
  • Dijkstra number2 of four.
  • Erdős number3 of four.

Timeline

Legend:

Book 
In proceedings 
Article 
PhD thesis 
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Links

Online presence:

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Bibliography

2024
When and How to Implement Choices on Customer Service Chatbots.
Proceedings of the 57th Hawaii International Conference on System Sciences, 2024

2023
Positive or Negative Reviews? Consumers' Selective Exposure in Seeking and Evaluating Online Reviews.
J. Assoc. Inf. Syst., 2023

Bots with Feelings: Should AI Agents Express Positive Emotion in Customer Service?
Inf. Syst. Res., 2023

2022
Motivating User-Generated Content: The Unintended Consequences of Incentive Thresholds.
MIS Q., 2022

Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful?
Proceedings of the 43rd International Conference on Information Systems, 2022

2021
Anger in Consumer Reviews: Unhelpful but Persuasive?
MIS Q., 2021

Focus Within or On Others: The Impact of Reviewers' Attentional Focus on Review Helpfulness.
Inf. Syst. Res., 2021

Special issue on digital transformation: challenges and opportunities.
Inf. Syst. E Bus. Manag., 2021

Interruptions during a service encounter: Dealing with imperfect chatbots.
Proceedings of the 42nd International Conference on Information Systems, 2021

2020
More than Words in Medical Question-and-Answer Sites: A Content-Context Congruence Perspective.
Inf. Syst. Res., 2020

2018
Pricing strategies in online book industry: a comparative study.
Inf. Syst. E Bus. Manag., 2018

I or You: Whom Should Online Reviewers Direct Their Attention To, and When?
Proceedings of the International Conference on Information Systems, 2018

2017
Impact of Perspective Taking on Reviewer Behavior: A Multi-Method Exploration.
Proceedings of the International Conference on Information Systems, 2017

2016
Information Technology, Cross-Channel Capabilities, and Managerial Actions: Evidence from the Apparel Industry.
J. Assoc. Inf. Syst., 2016

Research Note - When Do Consumers Value Positive vs. Negative Reviews? An Empirical Investigation of Confirmation Bias in Online Word of Mouth.
Inf. Syst. Res., 2016

Knowledge sharing in online health communities: A social exchange theory perspective.
Inf. Manag., 2016

2014
Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews.
MIS Q., 2014

How and When Review Length and Emotional Intensity Influence Review Helpfulness: Empirical Evidence from Epinions.com.
Proceedings of the International Conference on Information Systems, 2014

2013
Why do users continue using social networking sites? An exploratory study of members in the United States and Taiwan.
Inf. Manag., 2013

2012
The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction.
MIS Q., 2012

Service science in information systems research.
Decis. Support Syst., 2012

Information technology and organizational capabilities: A longitudinal study of the apparel industry.
Decis. Support Syst., 2012

Mechanisms of Negativity Bias: An Empirical Exploration of App Reviews In Apple's App Store.
Proceedings of the International Conference on Information Systems, 2012

2011
Guest Editors' Introduction.
Pac. Asia J. Assoc. Inf. Syst., 2011

Dreading and Ranting: The Distinct Effects of Anxiety and Anger in Online Seller Reviews.
Proceedings of the International Conference on Information Systems, 2011

2010
Editorial: Special issue on WeB 2007.
Inf. Syst. E Bus. Manag., 2010

Erratum to "The effects of third-party web assurance seals on consumers' initial trust in online vendors: A functional perspective" [Decision Support Systems Volume (48/2) 407-418].
Decis. Support Syst., 2010

The effects of Web assurance seals on consumers' initial trust in an online vendor: A functional perspective.
Decis. Support Syst., 2010

Are Bad Reviews Always Stronger than Good? Asymmetric Negativity Bias in the Formation of Online Consumer Trust.
Proceedings of the International Conference on Information Systems, 2010

2008
Determinants of online merchant rating: Content analysis of consumer comments about Yahoo merchants.
Decis. Support Syst., 2008

2007
The Effectiveness of the Escrow Model: An Experimental Framework for Dynamic Online Environments.
J. Organ. Comput. Electron. Commer., 2007

Effects of a reputation feedback system on an online consumer-to-consumer auction market.
Decis. Support Syst., 2007

2006
Factors affecting payment choices in online auctions: A study of eBay traders.
Decis. Support Syst., 2006

2005
Choice of Transaction Channels: The Effects of Product Characteristics on Market Evolution.
J. Manag. Inf. Syst., 2005

2004
Health of Electronic Communities: An Evolutionary Game Approach.
J. Manag. Inf. Syst., 2004

Hope or Hype: On the Viability of Escrow Services as Trusted Third Parties in Online Auction Environments.
Inf. Syst. Res., 2004

How People Select Their Payment Methods in Online Auctions? An Exploration of eBay Transactions.
Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS-37 2004), 2004

2003
Building trust in online auction markets through an economic incentive mechanism.
Decis. Support Syst., 2003

2001
Small Digital Business in Electronic Markets: A Blueprint for Survival.
Electron. Mark., 2001

Perceived Risk and Escrow Adoption: An Economic Analysis in Online Consumer-to-Consumer Auction Markets.
Proceedings of the International Conference on Information Systems, 2001

2000
The Dynamics of the Electronic Market: An Evolutionary Game Approach.
Inf. Syst. Frontiers, 2000


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