Marita Skjuve

According to our database, Marita Skjuve authored at least 18 papers between 2018 and 2026.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2026

LLM Hallucinations in Conversational AI for Customer Service: Framework and End-User Perceptions.

Anna Grøndahl Larsen, Marita Skjuve, Asbjørn Følstad, Nena van As

Int. J. Hum. Comput. Interact., July, 2026

AI Individualism: What Are Social Relationships in the Age of Artificial Intelligence?

Petter Bae Brandtzaeg, Marita Skjuve, Asbjørn Følstad

Commun. ACM, April, 2026

2025

Understanding model power in social AI.

Petter Bae Brandtzaeg, Marita Skjuve, Asbjørn Følstad

AI Soc., April, 2025

2024

Why do people use ChatGPT? Exploring user motivations for generative conversational AI.

Marita Skjuve, Petter Bae Brandtzaeg, Asbjørn Følstad

First Monday, January, 2024

LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use.

Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, Asbjørn Følstad

Proceedings of the Chatbots and Human-Centered AI - 8th International Workshop, 2024

2023

Involving users in the development of a modeling language for customer journeys.

Ragnhild Halvorsrud, Odnan Ref Sanchez, Costas Boletsis, Marita Skjuve

Softw. Syst. Model., October, 2023

A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships.

Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg

Interact. Comput., June, 2023

The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users.

Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzaeg

Proceedings of the 5th International Conference on Conversational User Interfaces, 2023

2022

A longitudinal study of human-chatbot relationships.

Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg

Int. J. Hum. Comput. Stud., 2022

2021

My Chatbot Companion - a Study of Human-Chatbot Relationships.

Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg

Int. J. Hum. Comput. Stud., 2021

When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots.

Petter Bae Brandtzæg, Marita Skjuve, Kim Kristoffer Dysthe, Asbjørn Følstad

Proceedings of the CHI '21: CHI Conference on Human Factors in Computing Systems, 2021

2019

Facebook Live: A Mixed-Methods Approach to Explore Individual Live Streaming Practices and Motivations on Facebook.

Marita Skjuve, Petter Bae Brandtzæg

Interact. Comput., 2019

Chatbots for customer service: user experience and motivation.

Asbjørn Følstad, Marita Skjuve

Proceedings of the 1st International Conference on Conversational User Interfaces, 2019

2018

Customer journey heatmaps: a wake-up call.

Roger von Zernichow, Marita Skjuve, Ragnhild Halvorsrud

Proceedings of the 10th Nordic Conference on Human-Computer Interaction, Oslo, 2018

Measuring User Experience in Chatbots: An Approach to Interpersonal Communication Competence.

Marita Skjuve, Petter Bae Brandtzaeg

Proceedings of the Internet Science, 2018

Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design.

Asbjørn Følstad, Marita Skjuve, Petter Bae Brandtzæg

Proceedings of the Internet Science, 2018

Supporting Collaboration in Human-Machine Crisis Management Networks.

Ida Maria Haugstveit, Marita Skjuve

Proceedings of the Human-Computer Interaction. Interaction in Context, 2018

Sharing economy services as human-machine networks: implications for policy making.

Asbjørn Følstad, Marita Skjuve, Ida Maria Haugstveit, Till C. Lech

Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age, 2018