Miroslaw Plaza

According to our database, Miroslaw Plaza authored at least 7 papers between 2021 and 2024.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of five.

2024

RTLS Systems Designing Approach Using Beacon Technology.

Miroslaw Plaza, Marcin Kozlowski, Michal Lucki, Radoslaw Belka, Stanislaw Deniziak, Jiri Vodrazka

IEEE Internet Things J., April, 2024

2023

A multi-label text message classification method designed for applications in call/contact centre systems.

Katarzyna Poczeta, Miroslaw Plaza, Tomasz Michno, Maria Krechowicz, Michal Zawadzki

Appl. Soft Comput., September, 2023

Real-time Communication Model for IoT Systems.

Stanislaw Deniziak, Miroslaw Plaza, Lukasz Arcab

Proceedings of the 18th Conference on Computer Science and Intelligence Systems, 2023

2022

A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations.

Lukasz Pawlik, Miroslaw Plaza, Stanislaw Deniziak, Ewa Boksa

Speech Commun., 2022

Machine Learning Algorithms for Detection and Classifications of Emotions in Contact Center Applications.

Miroslaw Plaza, Slawomir Trusz, Justyna Keczkowska, Ewa Boksa, Sebastian Sadowski, Zbigniew Koruba

Sensors, 2022

2021

Call Transcription Methodology for Contact Center Systems.

Miroslaw Plaza, Lukasz Pawlik, Stanislaw Deniziak

IEEE Access, 2021

Influence of the Contact Center Systems Development on Key Performance Indicators.

Miroslaw Plaza, Lukasz Pawlik

IEEE Access, 2021