Rouba Ibrahim

According to our database, Rouba Ibrahim authored at least 16 papers between 2008 and 2025.

Collaborative distances:

• Dijkstra number of four.
• Erdős number of four.

2025

Shortest-Job-First Scheduling in Many-Server Queues with Impatient Customers and Noisy Service-Time Estimates.

Jing Dong, Rouba Ibrahim

Oper. Res., 2025

2022

Personalized scheduling in service systems.

Rouba Ibrahim

Queueing Syst. Theory Appl., 2022

2021

Eliciting Human Judgment for Prediction Algorithms.

Rouba Ibrahim, Song-Hee Kim, Jordan D. Tong

Manag. Sci., 2021

SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers.

Jing Dong, Rouba Ibrahim

Manag. Sci., 2021

A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement.

Achal Bassamboo, Rouba Ibrahim

Manag. Sci., 2021

2020

Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?

Jing Dong, Rouba Ibrahim

Oper. Res., 2020

2018

Sharing delay information in service systems: a literature survey.

Rouba Ibrahim

Queueing Syst. Theory Appl., 2018

2017

Does the Past Predict the Future? The Case of Delay Announcements in Service Systems.

Rouba Ibrahim, Mor Armony, Achal Bassamboo

Manag. Sci., 2017

2016

Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers.

Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane

Eur. J. Oper. Res., 2016

2013

Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models.

Rouba Ibrahim, Pierre L'Ecuyer

Manuf. Serv. Oper. Manag., 2013

2012

On the modeling and forecasting of call center arrivals.

Rouba Ibrahim, Nazim Régnard, Pierre L'Ecuyer, Haipeng Shen

Proceedings of the Winter Simulation Conference, 2012

2011

Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity.

Rouba Ibrahim, Ward Whitt

Oper. Res., 2011

2010

Delay predictors for customer service systems with time-varying parameters.

Rouba Ibrahim, Ward Whitt

Proceedings of the 2010 Winter Simulation Conference, 2010

2009

Real-Time Delay Estimation Based on Delay History.

Rouba Ibrahim, Ward Whitt

Manuf. Serv. Oper. Manag., 2009

Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments.

Rouba Ibrahim, Ward Whitt

Manag. Sci., 2009

2008

REal-time delay estimation in call centers.

Rouba Ibrahim, Ward Whitt

Proceedings of the 2008 Winter Simulation Conference, Global Gateway to Discovery, 2008