Galit B. Yom-Tov

According to our database, Galit B. Yom-Tov authored at least 18 papers between 2014 and 2024.

Collaborative distances:

• Dijkstra number of five.
• Erdős number of four.

2024

Asymmetries of Service: Interdependence and Synchronicity.

Andrew Daw, Galit B. Yom-Tov

CoRR, 2024

2023

Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.

Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli

Comput. Hum. Behav., July, 2023

State-Dependent Estimation of Delay Distributions in Fork-Join Networks.

Nitzan Carmeli, Galit B. Yom-Tov, Onno J. Boxma

Manuf. Serv. Oper. Manag., May, 2023

Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach.

Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov

Oper. Res., May, 2023

Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data.

Antonio Castellanos, Galit B. Yom-Tov, Yair Goldberg

CoRR, 2023

Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions.

Andrew Daw, Galit B. Yom-Tov

Proceedings of the Winter Simulation Conference, 2023

2022

Integrating emotional load into service operations.

Galit B. Yom-Tov, Anat Rafaeli

Queueing Syst. Theory Appl., 2022

2021

Balancing admission control, speedup, and waiting in service systems.

Galit B. Yom-Tov, Carri W. Chan

Queueing Syst. Theory Appl., 2021

An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level.

Galit B. Yom-Tov, Liron Yedidsion, Yueming Xie

Manuf. Serv. Oper. Manag., 2021

Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.

Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli

Manuf. Serv. Oper. Manag., 2021

2020

The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes.

Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger

CoRR, 2020

2019

The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times.

Jing Dong, Elad Yom-Tov, Galit B. Yom-Tov

Manag. Sci., 2019

Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.

Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov

Proceedings of the 52nd Hawaii International Conference on System Sciences, 2019

2018

Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.

Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli

Proceedings of the Companion of the The Web Conference 2018 on The Web Conference 2018, 2018

Delay Guarantee Planning of Call-Back options in Time-varying Service Systems.

Galit B. Yom-Tov, Tali Zeitler

Proceedings of the 2018 Winter Simulation Conference, 2018

2015

Service Systems with Slowdowns: Potential Failures and Proposed Solutions.

Jing Dong, Pnina Feldman, Galit B. Yom-Tov

Oper. Res., 2015

2014

Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.

Galit B. Yom-Tov, Avishai Mandelbaum

Manuf. Serv. Oper. Manag., 2014

When to Use Speedup: An Examination of Service Systems with Returns.

Carri W. Chan, Galit B. Yom-Tov, Gabriel J. Escobar

Oper. Res., 2014